Hot gentle machine wash

Do not bleach

Tumble dry at low temperature

Do not iron

Do not dry clean

Manufactured by :
Jawandsons Private Limited, Chandigarh Road, Ludhiana, Punjab - 141123

Marketed by:
MIARCUS RETAILS PRIVATE LIMITED
1st Floor, D Tower, Jawandsons Pvt. Ltd., Chandigarh Road, Bholapur, Ludhiana, Punjab - 141123
Customer Support Details: 1800-12032-1111
info@miarcus.com
Country of Origin:- India

Your satisfaction is our priority

Policy Overview

At Mi Arcus, we want you to love your purchase. If you're not completely satisfied, we offer returns and exchanges within 15 days of delivery at no extra cost to you.

Returns & Exchanges

How to Request a Return or Exchange

You can request a return or exchange within 15 days of receiving your order. After this period, no requests will be accepted.

Visit the order page in your account at miarcus.com and click the Return/Exchange button.

OR, Click the Return/Exchange button on our website footer.

Valid Return Reasons

Returns are accepted only for the following reasons:

•        Size issues

•        Defective articles

•        Wrong or different colors received

•        Quality issues

Important Product Conditions

For your return or exchange to be processed, please ensure:

•        The product is unused

•        All original tags are intact

•        The product is in its original packaging

Please note: Exchanges are only available for the same product in a different size. Product replacements with different items are not possible. Exchange is subject to stock availability.

Received a Damaged, Wrong, or Incomplete Order?

We sincerely apologize if your order arrived damaged, incorrect, or incomplete. To help us resolve this quickly, please follow these steps:

1. Document Your Order

•        Record a short video while opening the package (before breaking the seal)

•        Take clear photos of the outer packaging

•        Photograph all products received

•        Photograph your invoice

2. Contact Us Immediately

•        Email: info@miarcus.com

•        Phone: 1800-12032-1111 (Monday–Saturday, 9 AM–6 PM)

Important: Claims for missing or damaged items without unboxing video evidence may not be eligible for resolution. This policy ensures transparency and fair assessment of every claim.

Resolution Process Timeline

Once you raise your concern:

•        We will investigate internally and respond within 24-48 hours

•        If approved, our courier partner will pick up the product within 2-3 working days

•        Return delivery typically takes 5-7 working days, though it may extend to 10 days depending on your location

•        Our quality team will verify the product condition upon receipt

•        Once verified, we will process your replacement or refund (subject to product availability)

Pickup & Refund Process

Free Reverse Pickup

You don't need to ship your return. We arrange free pickup through our logistics partner. Note: Free reverse pickup is provided once per order. If you raise multiple return requests, pickup charges will be deducted from your refund or store credit.

Refund Methods

Prepaid Orders: Refunds will be credited to your original payment method in case of return.

Cash on Delivery Orders: Refunds will be issued as Store Credit for future purchases on miarcus.com.

RTO (Return to Origin) Orders: If an order is shipped but not accepted by the customer and is returned to origin, the refund will be issued as Store Credit.

Non-Refundable Charges:

•        Shipping charges

•        Cash on Delivery (COD) charges

Order Cancellations

You can cancel your order before it ships or within 12 hours of placing it, whichever comes first.

How to Cancel: Email us at info@miarcus.com or contact us via WhatsApp.

For prepaid orders, your payment will be refunded to your account within 4-7 working days. Orders cannot be cancelled once shipped.

Store Credit & Loyalty Points

Store Credit Policy

•        Store credit is issued as cashback on eligible purchases

•        1 store credit equals ₹1

•        Store credit is credited to your account 7 days after order placement

•        Maximum 500 credits can be redeemed per order

•        Once applied to an order, store credit will not be refunded or re-credited in case of return, exchange, cancellation, or RTO (Return to Origin)

Loyalty Points

Once loyalty points are used in a transaction, they cannot be refunded or adjusted, similar to a discount that has been applied.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

•        Personal care products

•        Diapers and diaper covers

•        Undergarments (briefs, panties, potty training pants)

•        Socks (all types)

•        Personalized products (customized name buntings, storage baskets with names)

•        Gift vouchers

•        Furniture (exchanges allowed only for damaged/defective items)

•        Promotional items, including sale products

•        Free gifts received with orders

•        Items purchased using restricted coupon codes

Free Gift Policy

•        Free gifts are available only when a valid coupon code is applied

•        Free gifts will be added automatically or a selection pop-up will appear for you to choose your preferred gift

•        If you remove or replace the coupon code, the free gift will be automatically removed

•        Free gifts will not be added to orders placed via Gift Card

•        Free gifts will be delivered only if stock is available

•        Free gifts cannot be claimed for any other product

•        Free gifts are non-returnable

•        Free gift items are not refundable

•        Offer valid only while stock lasts

Restricted Coupon Codes

Orders placed using the following coupon codes are not eligible for return, exchange, refund, or cancellation once shipped:

cashback, buy3get1, buy10get15, buy5get5free, buy3get3, b3g3, buy5get2free, extra20, extra15

Why Your Return Might Be Rejected

Your return request may be declined if:

•        The request is made after 15 days of delivery

•        The reason provided is not from the valid reasons list or is not genuine

•        The product has been used

•        Original tags are missing or damaged

•        The product is from the non-returnable category

•        A wrong or damaged product is sent back instead of the original item

•        The order was placed using restricted coupon codes

Need Help?

We're here to assist you with any questions or concerns.

Email: info@miarcus.com

Phone: 1800-12032-1111 (Monday–Saturday, 9 AM–6 PM)

Website: www.miarcus.com

Thank you for shopping with Mi Arcus!

Q1) How do I choose the right maternity pillow?  

Ans) Keep the following factors in mind when making your selection:  

• Purpose: While pregnancy pillows offer support during pregnancy, feeding pillows are designed to facilitate easy and comfortable breastfeeding of newborns.  

• Size: Select a size that aligns with your comfort preferences and be mindful of your bed size and other relevant considerations during the purchase.   

• Material: Choose a pillow with a firm and durable material that can maintain its shape. Additionally, opt for a pillow that provides a soft feel to avoid any discomfort.  

• Shape: When selecting a pillow for sleeping, consider your sleeping position and opt for a pregnancy sleeping pillow that provides optimal comfort.  

Q2) When should I start using a maternity pillow?  

Ans) The decision of when to start using a maternity pillow is entirely based on your comfort and needs. Tailor your use to its intended purpose and comfort. For example, you can decide to buy and use a full-length maternity body pillow when changing sleeping positions becomes challenging. Similarly, feeding pillows are most beneficial during nursing sessions, as the name implies.  

Q3) What materials are used in the Mi Arcus maternity pillows?  

Ans) With a commitment to prioritising comfort, Mi Arcus maternity pillows feature a soft 100% cotton outer blend and a plush, resilient filling, guaranteeing a gentle and comfortable feel against your skin.  

Q4) How to wash a maternity sleeping pillow or maternity cushion?   

Ans) Mi Arcus offers maternity pillows with a removable outer cover that can be gently machine-washed to ensure consistent cleanliness and hygiene. However, it is recommended that you check the care guide provided along with the pillow or visit our website for comprehensive wash care details.  

Q5) What clothes are suitable for pregnancy?  

Ans) Expectant mothers should opt for loose, comfortable, and stretchable clothes that ensure easy breathability and can accommodate the growing belly. Soft materials, such as cotton, are particularly favoured for their gentle touch on the skin. You can also consider different maternity wear alternatives like multipurpose tops and pyjama sets that offer comfort and can seamlessly transition to serving both during pregnancy and later when a mother needs to feed her newborn.  

Q6) What is the difference between a throw and a blanket?  

Ans) Throws typically cannot replace the function of blankets. However, throw blankets are more often valued for their lightweight and trendy features that help elevate the aesthetic of your bedding or envelop yourself in comfort while enjoying a good book on the couch. These throw blankets typically measure around 50x60 inches in size, providing both flair and cosiness without the bulk associated with traditional blankets. 

Q7) Can diaper bags be used as maternity bags? 

Ans) Diaper bags feature spacious and multiple pockets that provide a convenient and efficient way to carry all the necessary items for baby care while on the go. Multi-functional, having one by your side will help ensure you’re well-prepared with all the essential items at your fingertips as you make your way to the hospital to welcome your newest family member.  

Q8) What are the types of pregnancy pillows? 

Ans) Pregnancy Pillow Options:   

• C-shaped maternity pillow: This pillow provides complete body support from head to legs.  

• Day and night pregnancy pillow / V-shaped maternity pillow: This is a medium-sized option that supports different sleeping or work-mode positions, offering back, leg, or stomach support. 

• Contour pregnancy pillow: Shaped like a crescent and designed to support a lateral sleeping position, this pillow can also be repurposed as a feeding pillow for the baby. 

Q9) How are Mi Arcus maternity pillows different from those offered by other brands? 

Ans) Mi Arcus offers an extensive range of maternity pillows made from skin-friendly and non-toxic materials. With multiple multi-functional designs to choose from, expecting mothers can find a safe and comfortable option in one convenient place, suitable for use even after pregnancy. 

Q10) Which pillow can be used for comfortably feeding the baby? 

Ans) Comfortable feeding pillow options include: 

• U-shaped feeding pillow: Besides providing a cosy and supportive base for nursing and breastfeeding sessions, this specially crafted pillow for feeding also offers comfortable back and tummy support for your baby’s developmental milestones.  

• Milk Boss Breastfeeding Pillow: A lightweight and thoughtfully engineered newborn feeding pillow choice, this pillow helps reduce arm strain by lifting your baby into a more comfortable and supportive posture during breastfeeding.