Grievance Redressal

Mi Arcus is duty bound to provide fair treatment to our Consumer and Consumer grievances.

What does "Grievance" mean?

Grievance means any issue related to the product/service which has been availed by the consumer from the Mi Arcus Platform and consumer is seeking resolution for the same.

In case of any query or complaint the Consumer can approach us and reach out to us through 'Contact us' and 'Whatsapp' tab available on this page.

Journey:

Click on 'Contact Us' or 'WhatsApp' tab
Mention Type of Issue
Submit

Escalation Process

If your query / complaint not resolved needs to be escalated: As per the applicable laws, Mi Arcus has appointed a "Grievance Officer" to address your grievances.

Grievance Officer Details:

Ms. Alisha Kapoor
Designation: Deputy General Manager
MIARCUS RETAILS PVT LTD
First Floor, Tower D
Jawandsons
Chandigarh Road
Ludhiana 141123
Contact no.: +91-7986550775

Our 'Grievance Redressal Mechanism' is as follows:

Upon the receipt of a Consumer Grievance on the channels specified above:
- The Consumer shall receive an acknowledgment for its grievance within 48 (Forty-Eight) hours through email OR phone call
Our customer care team and grievance office is available:
- Mon-Sat: 09:00AM to 06:00PM (only on working days)
"Consumer Care" and "Grievance Officer" shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.
A Grievance will be considered as closed and disposed-off in any of the following instances, namely:
- When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance