Returns & Exchange
Your satisfaction is our priority
Policy Overview
At Mi Arcus, we want you to love your purchase. If you're not completely satisfied, we offer returns and exchanges within 15 days of delivery at no extra cost to you.
Returns & Exchanges
How to Request a Return or Exchange
You can request a return or exchange within 15 days of receiving your order. After this period, no requests will be accepted.
Visit the order page in your account at miarcus.com and click the Return/Exchange button.
OR, Click the Return/Exchange button on our website footer.
Valid Return Reasons
Returns are accepted only for the following reasons:
• Size issues
• Defective articles
• Wrong or different colors received
• Quality issues
Important Product Conditions
For your return or exchange to be processed, please ensure:
• The product is unused
• All original tags are intact
• The product is in its original packaging
Please note: Exchanges are only available for the same product in a different size. Product replacements with different items are not possible. Exchange is subject to stock availability.
Received a Damaged, Wrong, or Incomplete Order?
We sincerely apologize if your order arrived damaged, incorrect, or incomplete. To help us resolve this quickly, please follow these steps:
1. Document Your Order
• Record a short video while opening the package (before breaking the seal)
• Take clear photos of the outer packaging
• Photograph all products received
• Photograph your invoice
2. Contact Us Immediately
• Email: info@miarcus.com
• Phone: 1800-12032-1111 (Monday–Saturday, 9 AM–6 PM)
Important: Claims for missing or damaged items without unboxing video evidence may not be eligible for resolution. This policy ensures transparency and fair assessment of every claim.
Resolution Process Timeline
Once you raise your concern:
• We will investigate internally and respond within 24-48 hours
• If approved, our courier partner will pick up the product within 2-3 working days
• Return delivery typically takes 5-7 working days, though it may extend to 10 days depending on your location
• Our quality team will verify the product condition upon receipt
• Once verified, we will process your replacement or refund (subject to product availability)
Pickup & Refund Process
Free Reverse Pickup
You don't need to ship your return. We arrange free pickup through our logistics partner. Note: Free reverse pickup is provided once per order. If you raise multiple return requests, pickup charges will be deducted from your refund or store credit.
Refund Methods
Prepaid Orders: Refunds will be credited to your original payment method in case of return.
Cash on Delivery Orders: Refunds will be issued as Store Credit for future purchases on miarcus.com.
RTO (Return to Origin) Orders: If an order is shipped but not accepted by the customer and is returned to origin, the refund will be issued as Store Credit.
Non-Refundable Charges:
• Shipping charges
• Cash on Delivery (COD) charges
Order Cancellations
You can cancel your order before it ships or within 12 hours of placing it, whichever comes first.
How to Cancel: Email us at info@miarcus.com or contact us via WhatsApp.
For prepaid orders, your payment will be refunded to your account within 4-7 working days. Orders cannot be cancelled once shipped.
Store Credit & Loyalty Points
Store Credit Policy
• Store credit is issued as cashback on eligible purchases
• 1 store credit equals ₹1
• Store credit is credited to your account 7 days after order placement
• Maximum 500 credits can be redeemed per order
• Once applied to an order, store credit will not be refunded or re-credited in case of return, exchange, cancellation, or RTO (Return to Origin)
Loyalty Points
Once loyalty points are used in a transaction, they cannot be refunded or adjusted, similar to a discount that has been applied.
Items Not Eligible for Return or Exchange
The following items cannot be returned or exchanged:
• Personal care products
• Diapers and diaper covers
• Undergarments (briefs, panties, potty training pants)
• Socks (all types)
• Personalized products (customized name buntings, storage baskets with names)
• Gift vouchers
• Furniture (exchanges allowed only for damaged/defective items)
• Promotional items, including sale products
• Free gifts received with orders
• Items purchased using restricted coupon codes
Free Gift Policy
• Free gifts are available only when a valid coupon code is applied
• Free gifts will be added automatically or a selection pop-up will appear for you to choose your preferred gift
• If you remove or replace the coupon code, the free gift will be automatically removed
• Free gifts will not be added to orders placed via Gift Card
• Free gifts will be delivered only if stock is available
• Free gifts cannot be claimed for any other product
• Free gifts are non-returnable
• Free gift items are not refundable
• Offer valid only while stock lasts
Restricted Coupon Codes
Orders placed using the following coupon codes are not eligible for return, exchange, refund, or cancellation once shipped:
cashback, buy3get1, buy10get15, buy5get5free, buy3get3, b3g3, buy5get2free, extra20, extra15
Why Your Return Might Be Rejected
Your return request may be declined if:
• The request is made after 15 days of delivery
• The reason provided is not from the valid reasons list or is not genuine
• The product has been used
• Original tags are missing or damaged
• The product is from the non-returnable category
• A wrong or damaged product is sent back instead of the original item
• The order was placed using restricted coupon codes
Need Help?
We're here to assist you with any questions or concerns.
Email: info@miarcus.com
Phone: 1800-12032-1111 (Monday–Saturday, 9 AM–6 PM)
Website: www.miarcus.com
Thank you for shopping with Mi Arcus!