Luxe Blue Terry Bamboo Towel

1. How to Return/Exchange my order?

You may request for a Return/Exchange of your order within 7 days of delivery of the order from the order page in your account at MiArcus.com. In case, you placed a COD order, you may request the same from the Return/Exchange button on the website footer. Post that, no return/exchange request shall be entertained. Return can be requested only on reasons based on size issues, defective articles, different/wrong colors, or quality issues. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact. Exchange can only be done with the same product in a different size or color & no other product replacement is possible in any case. All this at no extra cost to you! Mi Arcus reserves the right to decline the return request if the reason stated is different from the specified list or is not genuine. Exchange is subject to the availability of stock. If the product is out of stock, you will receive a full refund if it is a prepaid order and a store credit/bank transfer if it is a COD order.

2. My return request has been rejected, why?

If you’ve bought personal care products, diapers, or undergarments, no return/exchange will be accepted for the order. Any return/exchange request made after 7 days of delivery will not be accepted. A valid reason is required to be able to process any return/exchange request. Return reasons need to be selected from the available options or valid reasons must be mentioned under “others” options. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact.

3. Can I cancel my order?

Orders may be canceled only till the order has not already been shipped (varies from 24-48 Hours). Please write to us at info@miarcus.com to cancel your order. In the event of a cancellation, your payment (if prepaid order) will be returned to your account within 4-7 working days.
Note: Products purchased on discount during a sale event are final sale and are not eligible for exchange, return, cancellation or refund. Products purchased with Google Ads Automatic Discounts applied or coupon codes starting with 'GSF', 'NEW15' , 'MIARCUS14', 'PEANUTS30', 'BFCM24', 'B1G1',  in the orders are not eligible for return, cancellation, or refund.

4. I got a personalized product, is return/exchange possible?

Personalized products are not eligible for return/exchange. Customized name buntings and storage baskets with names are also not eligible for return/exchange.

5. What should I do if I receive a damaged item, wrong product, or missing units in my order?

If an item is found damaged or incorrect as per the description on our website or units are missing as per the ordered quantity, please send a snapshot of the outer packaging, and images of products received with an invoice copy to our customer care at info@miarcus.com or call us at 1800-12032-1111 (9 am to 6 pm Mon to Sat).

Once you raise the concern we will investigate internally for same and will revert to you in 24-48 hrs.

Once the investigation is over if we arrange a reverse pickup then below will be the process

1. Our courier partner will take 2-3 working days to pick up the product/item from you,

2. The reverse pickup is managed by a standard courier service and typically takes 5-7 working days to reach our warehouse. However, this timeline may extend to 10 days or more, depending on the pincode and location. Please note that Mi Arcus has no control over the delivery timelines set by the courier service.

3. Once the product is received back to us quality team check it and give an update related to the product condition, as we need the product in the same condition as delivered to you. Please make sure the products are unused with all tags intact and in original packaging.

4. On receiving a positive response we will get back to you and as per your request, we will replace or refund you for the order (replacements are subject to the availability of the particular product).

5. In case we receive a negative response the product would be sent back to you in the same condition. Note – As per our Return Policy you need to raise concerns within 7 days along with proper product images and unboxing videos.

6. Do I need to ship the return order on my own?

No. We will arrange a free pickup of the return order through our logistic partner. Please note, the free reverse pickup is only provided once per order. If you raise multiple return requests (subject to special cases), the reverse pickup amount will be deducted from the refund/store credit amount. In this case, the exchange of a product will not be made.

7. How do I get a refund of my order?

For prepaid orders, the refunded amount will be credited back to your original payment method. However, for Cash on Delivery (COD) orders, the refunded amount will be issued as Store Credit, which can be utilized for future purchases on miarcus.com. Alternatively, you may request a Bank Transfer by providing your bank details. Please ensure that the details that you enter are correct. 'Mi Acus' will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient. It's important to note that Shipping and COD charges are non-refundable. Store credit and coupon discounts used on canceled orders won't be refunded. Store credit is valid for one-time use only. Once store credit have been utilized in a transaction, they are considered non-refundable. Once applied, they cannot be reverted or adjusted in the case of a refund.

Note: Products purchased on discount during a sale event are final sale and are not eligible for a refund. Products purchased with Google Ads Automatic Discounts applied starting with 'GSF' or by using code 'NEW15' , 'MIARCUS14', 'PEANUTS30', 'BFCM24', 'B1G1', in the orders will not be refunded. Orders valued at less than ₹600 i.e., order value excluding shipping & cod charges, will not be refunded once shipped. 

8. Will loyalty points be refunded if used in a transaction?

Once loyalty points have been utilized in a transaction, they are considered non-refundable. Similar to a discount, once applied, they cannot be reverted or adjusted in the case of a refund.

9. I bought/received a Gift Voucher, is return/exchange possible?

Gift Vouchers are not eligible for return/exchange.

10. I bought/received a Furniture, is return/exchange possible?

Furniture and products under furniture category are not eligible for cancellation & return. Exchange is allowed only if products are damaged/defective.

11. Which orders cannot be canceled, returned, refunded, or exchanged?

Sale Items: Products purchased on discount during a sale event are final sale and are not eligible for exchange, return, cancellation, or refund.

Orders with Google Ads Automatic Discounts applied starting with 'GSF' or using coupon code 'NEW15' , 'MIARCUS14', 'PEANUTS30', 'BFCM24', 'B1G1', are not eligible for exchange, return, cancellation, or refund.

12. Cancel order once shipped?

Orders cannot be cancelled once shipped. Orders valued at less than ₹600 are not eligible for cancellation, exchange, return or refund once shipped.

13. Items on which returns/exchange is not applied?

Other than the above mentioned, no returns or exchanges will be accepted for the following items:

Q1) What is the use of a baby bathrobe towel?  

Ans) A baby bathrobe towel, often also known as a baby hooded towel, includes a hood and serves the dual purpose of a bathrobe and towel, providing full coverage from head to toe for infants. Given the heightened susceptibility of babies to fall ill and quicker loss of body heat, especially compared to adults, the primary objective of a baby bathrobe towel is to keep the little ones warm and dry following a bath and before dressing.  

Q2) Which fabrics should I look for when purchasing a baby hooded towel?  

Ans) When purchasing a baby hooded towel, one must evaluate the fabric choices and washing instructions carefully. We advise using soft fabrics like 100% cotton knits or gentle blends with materials incorporating polyester.  

Q3) What fabric blends should I look for in baby bathrobes? 

Ans) We advise opting for soft fabric blends such as coral and terry fabrics that ensure optimal warmth and quick water absorption to keep your little one cosy and dry. \ 

Q4) What bath time essentials for kids are available at Mi Arcus? 

Ans) Mi Arcus offers a wide array of bathtime essentials for babies and kids. From soft washcloths and delightful bath mats to snug baby hooded towels, baby towel wraps, and more, our bath product lineup allows you to sort your selection to suit the age bracket of children, spanning from newborns to 6-year-olds.  

Q5) What is the use of a baby washcloth? 

Ans) A baby washcloth is a gentle fabric intended for cleaning the tender skin of infants during baths, messy drools, and spit-ups. Given the sensitive nature of a baby's skin, the use of regular clothes may be too harsh. In contrast, a baby washcloth for bath or face cleansing is specially crafted from the softest materials and designed to be gentle on their skin. 

Q6) How to use a baby washcloth?  

Ans) For optimal usage of a baby washcloth, start by wetting it and then gently squeeze out any excess water. Then, delicately use it to wipe away any dirt from your baby's skin.  

Q7) What kind of a baby washcloth should I choose? 

Ans) You can either opt for square-shaped washcloths or mitten/glove-style washcloths that accommodate your hand inside. Choose the option that suits you best while ensuring the washcloth is made from a suitable fabric that won't irritate your baby's delicate skin.  

Q8) What are some baby bath essentials?  

Ans) Before bathing a baby, you can consider the following list of essential bath items to have ready:  

1. Mild soap or baby-friendly skin cleanser  
2. Gentle baby shampoo  
3. Soft baby washcloths  
4. A baby towel wrap or hooded baby towels  
5. Playful bath toys  
6. A stable baby bath seat  
7. After-bath essentials like baby clothes, diapers, and moisturizing creams.  

Q9) What is the use of a baby bath mat? 

Ans) A baby bath mat is a must-have bathroom accessory. Beyond its aesthetic appeal, this accessory serves a practical purpose to reduce the risk of slips and falls, making it indispensable, especially in homes with active toddlers.  

 Q10) How are the bath mats at Mi Arcus different from those offered by other brands? 

Ans) Unlike traditional mats, the kids' bath mats at Mi Arcus feature delightful, tufted designs on top, offering a cushioned and absorbent surface, while the anti-skid layer underneath ensures a secure footing and prevents slips.