Machine Wash Normal Process
Do Not Bleach
Do Not Tumble Dry
Line Dry in Shade
Do Not Iron
Do Not Dry Clean

Manufactured by :
N/A

Marketed by:
MIARCUS RETAILS PRIVATE LIMITED
1st Floor, D Tower, Jawandsons Pvt. Ltd., Chandigarh Road, Bholapur, Ludhiana, Punjab - 141123
Customer Support Details: 1800-12032-1111
info@miarcus.com
Country of Origin:- China

Your satisfaction is our priority

Policy Overview

At Mi Arcus, we want you to love your purchase. If you're not completely satisfied, we offer returns and exchanges within 15 days of delivery at no extra cost to you.

Returns & Exchanges

How to Request a Return or Exchange

You can request a return or exchange within 15 days of receiving your order. After this period, no requests will be accepted.

For Prepaid Orders: Visit the order page in your account at miarcus.com and click the Return/Exchange button.

For Cash on Delivery Orders: Click the Return/Exchange button on our website footer.

Valid Return Reasons

Returns are accepted only for the following reasons:

•        Size issues

•        Defective articles

•        Wrong or different colors received

•        Quality issues

Important Product Conditions

For your return or exchange to be processed, please ensure:

•        The product is unused

•        All original tags are intact

•        The product is in its original packaging

Please note: Exchanges are only available for the same product in a different size. Product replacements with different items are not possible. Exchange is subject to stock availability.

Received a Damaged, Wrong, or Incomplete Order?

We sincerely apologize if your order arrived damaged, incorrect, or incomplete. To help us resolve this quickly, please follow these steps:

1. Document Your Order

•        Record a short video while opening the package (before breaking the seal)

•        Take clear photos of the outer packaging

•        Photograph all products received

•        Photograph your invoice

2. Contact Us Immediately

•        Email: info@miarcus.com

•        Phone: 1800-12032-1111 (Monday–Saturday, 9 AM–6 PM)

Important: Claims for missing or damaged items without unboxing video evidence may not be eligible for resolution. This policy ensures transparency and fair assessment of every claim.

Resolution Process Timeline

Once you raise your concern:

•        We will investigate internally and respond within 24-48 hours

•        If approved, our courier partner will pick up the product within 2-3 working days

•        Return delivery typically takes 5-7 working days, though it may extend to 10 days depending on your location

•        Our quality team will verify the product condition upon receipt

•        Once verified, we will process your replacement or refund (subject to product availability)

Pickup & Refund Process

Free Reverse Pickup

You don't need to ship your return. We arrange free pickup through our logistics partner. Note: Free reverse pickup is provided once per order. If you raise multiple return requests, pickup charges will be deducted from your refund or store credit.

Refund Methods

Prepaid Orders: Refunds will be credited to your original payment method.

Cash on Delivery Orders: Refunds will be issued as Store Credit for future purchases on miarcus.com.

Non-Refundable Charges:

•        Shipping charges

•        Cash on Delivery (COD) charges

Order Cancellations

You can cancel your order before it ships or within 12 hours of placing it, whichever comes first.

How to Cancel: Email us at info@miarcus.com or contact us via WhatsApp.

For prepaid orders, your payment will be refunded to your account within 4-7 working days. Orders cannot be cancelled once shipped.

Store Credit & Loyalty Points

Store Credit Policy

•        Store credit is issued as cashback on eligible purchases

•        1 store credit equals ₹1

•        Store credit is credited to your account 7 days after order placement

•        Maximum 500 credits can be redeemed per order

•        Once applied to an order, store credit will not be refunded or re-credited in case of return, exchange, cancellation, or RTO (Return to Origin)

Loyalty Points

Once loyalty points are used in a transaction, they cannot be refunded or adjusted, similar to a discount that has been applied.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

•        Personal care products

•        Diapers and diaper covers

•        Undergarments (briefs, panties, potty training pants)

•        Socks (all types)

•        Personalized products (customized name buntings, storage baskets with names)

•        Gift vouchers

•        Furniture (exchanges allowed only for damaged/defective items)

•        Promotional items, including sale products

•        Free gifts received with orders

•        Items purchased using restricted coupon codes

Free Gift Policy

•        Free gifts are available only when a valid coupon code is applied

•        Free gifts will be added automatically or a selection pop-up will appear for you to choose your preferred gift

•        If you remove or replace the coupon code, the free gift will be automatically removed

•        Free gifts will not be added to orders placed via Gift Card

•        Free gifts will be delivered only if stock is available

•        Free gifts cannot be claimed for any other product

•        Free gifts are non-returnable

•        Free gift items are not refundable

•        Offer valid only while stock lasts

Restricted Coupon Codes

Orders placed using the following coupon codes are not eligible for return, exchange, refund, or cancellation once shipped:

cashback, buy3get1, buy10get15, buy5get5free, buy3get3, b3g3, buy5get2free, extra20, extra15

Why Your Return Might Be Rejected

Your return request may be declined if:

•        The request is made after 15 days of delivery

•        The reason provided is not from the valid reasons list or is not genuine

•        The product has been used

•        Original tags are missing or damaged

•        The product is from the non-returnable category

•        A wrong or damaged product is sent back instead of the original item

•        The order was placed using restricted coupon codes

Need Help?

We're here to assist you with any questions or concerns.

Email: info@miarcus.com

Phone: 1800-12032-1111 (Monday–Saturday, 9 AM–6 PM)

Website: www.miarcus.com

Thank you for shopping with Mi Arcus!

Q1) What is the difference between a baby sleeping bag and a swaddle wrap? 

Ans) A baby sleeping bag provides practical coverage and is particularly beneficial for restless baby sleepers who tend to kick or remove their blankets during the night, while a swaddle wrap recreates the cosy feeling of the womb and provides comfort and calmness to newborns. 

Q2) What features should I look for when buying a sleeping bag for a newborn?   

Ans) When selecting a newborn sleeping bag, it's essential to take into account the following features:  

• Material: Prioritise gentle and soft materials for the baby’s sensitive skin, such as soft cotton blends. 

• Zip Closure: Verify the quality and type of the zip closure and look for additional zip-safe fabric covering to prevent accidental scratches.  

• Age and Size: It's advised to verify the intended age and size specifications of the sleeping bag before making a purchase.   

Q3) What safety measures should I consider when purchasing a sleeping bag for my infant? 
 

Ans) Consider the following safety measures when buying a baby sleeping bag: 

• Temperature and Season: Infants cannot adapt to temperature variations as effectively as adults. Therefore, it's crucial to consider the temperature and the season when selecting an infant sleeping bag.  

• Safety Considerations: Depending on your child's comfort level, you can opt for a sleeping bag with or without sleeves. It's also advised to inspect the neck opening of the sleeping bag to ensure it's neither too tight nor too loose, minimising the risk of choking or suffocation.   
   

Q4) What kind of pillow should I buy for my baby? 

Ans) Consider selecting head-shaping pillows designed specifically for infants. Another option is to choose a mustard seed baby pillow, known for its traditional benefits like allergy prevention, cold resistance, and averting flat head syndrome.  

Q5) What are the benefits of a baby pillow? 

Ans) A newborn pillow comes in various types, with or without fillings, and is typically crafted to be lightweight, providing gentle yet supportive cushioning for the baby's neck and head. It promotes proper neck and spine alignment, encourages healthy posture development, prevents flat head syndrome, and alleviates pressure on the baby's head. 

Q6) What types of fabrics are suitable for a newborn blanket?   

Ans) When selecting a newborn blanket, opt for fabric materials that suit the specific season. Certain fabrics like muslin, single jersey, and interlock are known for being gentle on baby's skin during warmer months, while knitted fabrics are suitable for all-weather use. For winter, fabrics like Velboa, Sherpa, or flurry are preferable for the newborn blanket.  

Q7) What size options are suitable for a newborn blanket?  

Ans) A baby blanket comes in various sizes, but we typically suggest standard dimensions of either 85x85 cm or 90x70 cm for infants aged 0-12 months.  

Q8) Where can I buy baby bedding online?  

Ans) Mi Arcus is a one-stop destination dedicated to Making Parenthood Joyful. With a simple click, you can browse an extensive collection of baby bedding essentials at www.miarcus.com. Whether it's gentle swaddle wraps and blankets for infants or toddlers, charming sleeping bags, snug comforters, pillows, and more, Mi Arcus ensures you have everything necessary to enrich your little one's sleep space with colours, fun, and comfort.  

Q9) What travel support essentials should I carry to ensure my baby sleeps comfortably? 

Ans) While on the go, carrying a bulky baby blanket and other items can be inconvenient. A snug pod offers a practical solution in such situations, providing coverage for swaddling during nap times and essential head support with a cushioned base. Alongside, a baby sleeping bag, also known as a swaddle bag, is ideal for keeping the little ones covered, particularly if they tend to kick or remove any covering placed over them. Also, ensure you carry a comfortable baby pillow and items necessary for easy diaper changing. 

Q10) What are the various options for baby bedding sets? 

Ans) For a newborn, you can explore travel-friendly options like nestopads, baby nests, or newborn mattress sets equipped with mosquito nets. These products replicate the functionality of a complete bed set, offering a soft, cushioned base for your baby to sleep on while also providing padded bumpers on the sides for added safety. Alternatively, if you need items for your baby's crib or cot, consider checking options such as foam mattresses, fitted cot sheets, and mattress protectors, all aimed at ensuring a secure and cosy sleep setting for your little one.