Horton Soft Toy

1. How to Return/Exchange my order?

You may request for a Return/Exchange of your order within 7 days of delivery of the order from the order page in your account at MiArcus.com. In case, you placed a COD order, you may request the same from the Return/Exchange button on the website footer. Post that, no return/exchange request shall be entertained. Return can be requested only on reasons based on size issues, defective articles, different/wrong colors, or quality issues. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact. Exchange can only be done with the same product in a different size or color & no other product replacement is possible in any case. All this at no extra cost to you! Mi Arcus reserves the right to decline the return request if the reason stated is different from the specified list or is not genuine. Exchange is subject to the availability of stock. If the product is out of stock, you will receive a full refund if it is a prepaid order and a store credit/bank transfer if it is a COD order.

2. My return request has been rejected, why?

If you’ve bought personal care products, diapers, or undergarments, no return/exchange will be accepted for the order. Any return/exchange request made after 7 days of delivery will not be accepted. A valid reason is required to be able to process any return/exchange request. Return reasons need to be selected from the available options or valid reasons must be mentioned under “others” options. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact.

3. Can I cancel my order?

Orders may be canceled only till the order has not already been shipped (varies from 24-48 Hours). Please write to us at info@miarcus.com to cancel your order. In the event of a cancellation, your payment (if prepaid order) will be returned to your account within 4-7 working days.
Note: Products purchased on discount during a sale event are final sale and are not eligible for exchange, return, cancellation or refund. Products purchased with Google Ads Automatic Discounts applied or coupon codes starting with 'GSF', 'NEW15' , 'MIARCUS14', 'PEANUTS30', 'BFCM24', 'B1G1',  in the orders are not eligible for return, cancellation, or refund.

4. I got a personalized product, is return/exchange possible?

Personalized products are not eligible for return/exchange. Customized name buntings and storage baskets with names are also not eligible for return/exchange.

5. What should I do if I receive a damaged item, wrong product, or missing units in my order?

If an item is found damaged or incorrect as per the description on our website or units are missing as per the ordered quantity, please send a snapshot of the outer packaging, and images of products received with an invoice copy to our customer care at info@miarcus.com or call us at 1800-12032-1111 (9 am to 6 pm Mon to Sat).

Once you raise the concern we will investigate internally for same and will revert to you in 24-48 hrs.

Once the investigation is over if we arrange a reverse pickup then below will be the process

1. Our courier partner will take 2-3 working days to pick up the product/item from you,

2. The reverse pickup is managed by a standard courier service and typically takes 5-7 working days to reach our warehouse. However, this timeline may extend to 10 days or more, depending on the pincode and location. Please note that Mi Arcus has no control over the delivery timelines set by the courier service.

3. Once the product is received back to us quality team check it and give an update related to the product condition, as we need the product in the same condition as delivered to you. Please make sure the products are unused with all tags intact and in original packaging.

4. On receiving a positive response we will get back to you and as per your request, we will replace or refund you for the order (replacements are subject to the availability of the particular product).

5. In case we receive a negative response the product would be sent back to you in the same condition. Note – As per our Return Policy you need to raise concerns within 7 days along with proper product images and unboxing videos.

6. Do I need to ship the return order on my own?

No. We will arrange a free pickup of the return order through our logistic partner. Please note, the free reverse pickup is only provided once per order. If you raise multiple return requests (subject to special cases), the reverse pickup amount will be deducted from the refund/store credit amount. In this case, the exchange of a product will not be made.

7. How do I get a refund of my order?

For prepaid orders, the refunded amount will be credited back to your original payment method. However, for Cash on Delivery (COD) orders, the refunded amount will be issued as Store Credit, which can be utilized for future purchases on miarcus.com. Alternatively, you may request a Bank Transfer by providing your bank details. Please ensure that the details that you enter are correct. 'Mi Acus' will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient. It's important to note that Shipping and COD charges are non-refundable. Store credit and coupon discounts used on canceled orders won't be refunded. Store credit is valid for one-time use only. Once store credit have been utilized in a transaction, they are considered non-refundable. Once applied, they cannot be reverted or adjusted in the case of a refund.

Note: Products purchased on discount during a sale event are final sale and are not eligible for a refund. Products purchased with Google Ads Automatic Discounts applied starting with 'GSF' or by using code 'NEW15' , 'MIARCUS14', 'PEANUTS30', 'BFCM24', 'B1G1', in the orders will not be refunded. Orders valued at less than ₹600 i.e., order value excluding shipping & cod charges, will not be refunded once shipped. 

8. Will loyalty points be refunded if used in a transaction?

Once loyalty points have been utilized in a transaction, they are considered non-refundable. Similar to a discount, once applied, they cannot be reverted or adjusted in the case of a refund.

9. I bought/received a Gift Voucher, is return/exchange possible?

Gift Vouchers are not eligible for return/exchange.

10. I bought/received a Furniture, is return/exchange possible?

Furniture and products under furniture category are not eligible for cancellation & return. Exchange is allowed only if products are damaged/defective.

11. Which orders cannot be canceled, returned, refunded, or exchanged?

Sale Items: Products purchased on discount during a sale event are final sale and are not eligible for exchange, return, cancellation, or refund.

Orders with Google Ads Automatic Discounts applied starting with 'GSF' or using coupon code 'NEW15' , 'MIARCUS14', 'PEANUTS30', 'BFCM24', 'B1G1', are not eligible for exchange, return, cancellation, or refund.

12. Cancel order once shipped?

Orders cannot be cancelled once shipped. Orders valued at less than ₹600 are not eligible for cancellation, exchange, return or refund once shipped.

13. Items on which returns/exchange is not applied?

Other than the above mentioned, no returns or exchanges will be accepted for the following items:

Q1) What are other names for soft toys?  

Ans) Soft toys are also popularly known by other names, such as plushies, plush toys, stuffed toys, stuffies, and cuddle toys, in some places.  

Q2) Which toys can I give to a newborn baby or infant?   

Ans) Rattle toys, noisy paper toys, and baby teethers, which engage multiple senses like touch, sight, taste, and hearing all at once, make fantastic gifts for newborns to foster their sensory skill development. Apart from these, you can also consider adding toys like activity cubes, security blankets, etc., to the toy collection for newborn babies and infants (0-12M).   

Q3) Which toys can I give to toddlers or kids in their early years of growth?  

Ans) Kids in their growing years love running around and exploring new things in their surroundings. You can consider exploring play mats, play rugs, and plush toys online at www.miarcus.com. These are available in various sizes and themes, tailored for their age, and all with a strong focus on ensuring the child’s safety.  

Q4) Which company is best for soft toys?  

Ans) Mi Arcus is a one-stop destination for all things babies and kids. A kids’ brand with a vision dedicated to ‘Making Parenthood Joyful,’ you can explore an extensive collection of apparel and non-apparel products alongside theme-based soft toys, wooden toys, rugs, play mats, and many more, all crafted from child-safe and non-toxic materials. With options tailored for ages 0 to 6 years, there’s something for every little one.  

Q5) What is the most popular soft toy?  

Ans) While teddy bears are classic favourites of everyone in the soft toy world, elephant toys are equally capturing the hearts of children. Infusing personal and human-like connection to non-living playmates, the current trend in personalized toys, such as those offered by brands like Mi Arcus, featuring names like Stampy—the elephant—or Perk—the penguin—has also been increasing.   

Q6) What are the types of soft toys I can buy online in India?  

Ans) You can choose from a range of soft toys depending on the specific features you're looking for.  

For instance, theme-specific toys like stuffed animal toys are designed to bring joy in playtime while introducing kids to the animal kingdom. Additionally, character-themed toys inspired by different comics, movies, series, etc., are also popular worldwide. For instance, the Snoopy soft toy inspired by the timeless Peanuts comic strip is adored universally by kids and adults alike.   

Q7) Are toys designed for specific age groups? 

Ans) While all ages can enjoy soft toys, certain toys are designed with specific age groups in mind. For instance, rattle toys are specifically designed to develop the fine and gross motor skills of newborn babies and infants and also include safety features to accommodate their tendency to put things in their mouths. Conversely, activity toys are crafted for toddlers to help them learn about different textures, shapes, etc., during playtime.   

Q8) Are soft toys for boys and girls different? 

Ans) Toys for different genders typically share few differences, yet some are often crafted to cater to specific genders based on common preferences worldwide. For instance, soft toys for boys might feature animal toys such as lions, elephants, and crocodiles, along with cars, usually in blue tones. On the other hand, soft toys for girls commonly include dolls, bunnies, and similar options. Despite the distinctions, there's a growing trend in creating toys that are gender-neutral, inclusive, and suitable for both boys and girls.  

Q9) What features should I look for when purchasing soft toys for kids? 

Ans) Consider some of the following features when buying soft toys for kids: 

• Material: Make thoughtful choices and select toys that are non-toxic, plastic-free, made with lightweight materials, and child-safe. 

• Age and Size: Choose toys that align with your child’s age and are sized appropriately for them to handle easily.   

• Quality and Durability: Ensure the toy’s stitching and construction are appropriately done. 

• Washing and Cleaning Considerations: Opt for toys that are easy to clean and care for, especially for children under the age of 12 months. 

Q10) What are the benefits of toys for babies and infants? 

Ans) Children learn most effectively in their early years, as their sharp senses swiftly absorb information. In addition to nurturing sensory skill development through touch, squeezing, or shaking, these toys also serve as one of their first emotional support systems, helping them feel safe and secure as they navigate through separation anxiety over time.