Cleaning With A Damp Cloth
Machine Wash Only If Necessary
Machine Wash Separately In Cold Water
Gentle Cycle
Do Not Use Fabric Softener
Do Not Bleach
Drip Dry
Do Not Iron
Do Not Dry Clean

Manufactured by :
NA

Marketed by:
MIARCUS RETAILS PRIVATE LIMITED
1st Floor, D Tower, Jawandsons Pvt. Ltd., Chandigarh Road, Bholapur, Ludhiana, Punjab - 141123
Customer Support Details: 1800-12032-1111
info@miarcus.com
Country of Origin:- China

Your satisfaction is our priority

Policy Overview

At Mi Arcus, we want you to love your purchase. If you're not completely satisfied, we offer returns and exchanges within 15 days of delivery at no extra cost to you.

Returns & Exchanges

How to Request a Return or Exchange

You can request a return or exchange within 15 days of receiving your order. After this period, no requests will be accepted.

Visit the order page in your account at miarcus.com and click the Return/Exchange button.

OR, Click the Return/Exchange button on our website footer.

Valid Return Reasons

Returns are accepted only for the following reasons:

•        Size issues

•        Defective articles

•        Wrong or different colors received

•        Quality issues

Important Product Conditions

For your return or exchange to be processed, please ensure:

•        The product is unused

•        All original tags are intact

•        The product is in its original packaging

Please note: Exchanges are only available for the same product in a different size. Product replacements with different items are not possible. Exchange is subject to stock availability.

Received a Damaged, Wrong, or Incomplete Order?

We sincerely apologize if your order arrived damaged, incorrect, or incomplete. To help us resolve this quickly, please follow these steps:

1. Document Your Order

•        Record a short video while opening the package (before breaking the seal)

•        Take clear photos of the outer packaging

•        Photograph all products received

•        Photograph your invoice

2. Contact Us Immediately

•        Email: info@miarcus.com

•        Phone: 1800-12032-1111 (Monday–Saturday, 9 AM–6 PM)

Important: Claims for missing or damaged items without unboxing video evidence may not be eligible for resolution. This policy ensures transparency and fair assessment of every claim.

Resolution Process Timeline

Once you raise your concern:

•        We will investigate internally and respond within 24-48 hours

•        If approved, our courier partner will pick up the product within 2-3 working days

•        Return delivery typically takes 5-7 working days, though it may extend to 10 days depending on your location

•        Our quality team will verify the product condition upon receipt

•        Once verified, we will process your replacement or refund (subject to product availability)

Pickup & Refund Process

Free Reverse Pickup

You don't need to ship your return. We arrange free pickup through our logistics partner. Note: Free reverse pickup is provided once per order. If you raise multiple return requests, pickup charges will be deducted from your refund or store credit.

Refund Methods

Prepaid Orders: Refunds will be credited to your original payment method in case of return.

Cash on Delivery Orders: Refunds will be issued as Store Credit for future purchases on miarcus.com.

RTO (Return to Origin) Orders: If an order is shipped but not accepted by the customer and is returned to origin, the refund will be issued as Store Credit.

Non-Refundable Charges:

•        Shipping charges

•        Cash on Delivery (COD) charges

Order Cancellations

You can cancel your order before it ships or within 12 hours of placing it, whichever comes first.

How to Cancel: Email us at info@miarcus.com or contact us via WhatsApp.

For prepaid orders, your payment will be refunded to your account within 4-7 working days. Orders cannot be cancelled once shipped.

Store Credit & Loyalty Points

Store Credit Policy

•        Store credit is issued as cashback on eligible purchases

•        1 store credit equals ₹1

•        Store credit is credited to your account 7 days after order placement

•        Maximum 500 credits can be redeemed per order

•        Once applied to an order, store credit will not be refunded or re-credited in case of return, exchange, cancellation, or RTO (Return to Origin)

Loyalty Points

Once loyalty points are used in a transaction, they cannot be refunded or adjusted, similar to a discount that has been applied.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

•        Personal care products

•        Diapers and diaper covers

•        Undergarments (briefs, panties, potty training pants)

•        Socks (all types)

•        Personalized products (customized name buntings, storage baskets with names)

•        Gift vouchers

•        Furniture (exchanges allowed only for damaged/defective items)

•        Promotional items, including sale products

•        Free gifts received with orders

•        Items purchased using restricted coupon codes

Free Gift Policy

•        Free gifts are available only when a valid coupon code is applied

•        Free gifts will be added automatically or a selection pop-up will appear for you to choose your preferred gift

•        If you remove or replace the coupon code, the free gift will be automatically removed

•        Free gifts will not be added to orders placed via Gift Card

•        Free gifts will be delivered only if stock is available

•        Free gifts cannot be claimed for any other product

•        Free gifts are non-returnable

•        Free gift items are not refundable

•        Offer valid only while stock lasts

Restricted Coupon Codes

Orders placed using the following coupon codes are not eligible for return, exchange, refund, or cancellation once shipped:

cashback, buy3get1, buy10get15, buy5get5free, buy3get3, b3g3, buy5get2free, extra20, extra15

Why Your Return Might Be Rejected

Your return request may be declined if:

•        The request is made after 15 days of delivery

•        The reason provided is not from the valid reasons list or is not genuine

•        The product has been used

•        Original tags are missing or damaged

•        The product is from the non-returnable category

•        A wrong or damaged product is sent back instead of the original item

•        The order was placed using restricted coupon codes

Need Help?

We're here to assist you with any questions or concerns.

Email: info@miarcus.com

Phone: 1800-12032-1111 (Monday–Saturday, 9 AM–6 PM)

Website: www.miarcus.com

Thank you for shopping with Mi Arcus!

Q1) What does baby gear mean?  

Ans) Baby gear includes all the essentials and products crucial for ensuring the daily care, comfort, and safety of babies and infants. This includes items such as baby carriers, highchairs, cradles, cots, diaper-changing stations, etc.  

Q2) What factors should I consider when buying baby gear online?  

Ans) When buying baby gear online, take into consideration the following factors:  

• Functions: Consider the range of features a product provides to make a satisfactory purchase.  

• Quality: Low-quality baby gear may pose risks to the child's safety. Thus, careful checking of the quality of baby gear is essential before making a purchase decision.  

• Safety: Take note of the safety functions of the product, and if an instruction manual is provided, it's recommended to read it before using the product.  

• Ease of Use: Look for products that offer ease of use, maintenance, and cleaning.  

• Age and Size: Ensure the products align with your child’s age, weight, and height for easy use. 

Q3) What are the benefits of baby carriers? 

Ans) A handy accessory for keeping your baby close and allowing you to be hands-free - a baby carrier, also known as an infant carry bag, comes with built-in features that make baby carrying easier and reduce the strain on the arms as they grow heavier or during extended periods of carrying. Ideal for supporting parents during on-the-go adventures or while attending to the everyday chores around the house, baby carriers help ensure the little one is never left unattended.  

Q4) What kind of carrier is best for a baby?  

Ans) The ideal baby carrier varies based on individual comfort and preferences. However, for babies aged 3-12 months, soft structured carriers (SSCs) are typically recommended, while hip seat carriers, offering the flexibility to switch between a hip seat and a baby carrier, are suitable for growing toddlers.  

Q5) What is a soft-structured baby carrier? 

Ans) Commonly known as SSCs or newborn baby carriers, this type of baby gear is ideal for carrying newborns and infants. Alongside facilitating easy movement, these baby carriers also assist parents in bonding with their baby through skin-to-skin contact. With a functional design and options to support three different baby positions, SSCs offer enhanced comfort for parents who are new to baby-wearing. 

Q6) What is the difference between a hip-seat baby carrier and an SSC? 

Ans) Similar to the soft-structured baby carry belt, a hip-seat baby carrier additionally features a removable hip seat to ensure baby comfort. Designed to support growing kids up to 4 years old and handle weights up to 20kgs, these baby carriers provide the flexibility to cradle-hold toddlers or to put them down whenever needed.  

Q7) How are Mi Arcus diaper bags different from traditionally available diaper bags? 

Ans) Diaper bags that don’t look like diaper bags! At Mi Arcus, we have crafted diaper bags to meet the needs of modern parents. Offering a blend of functionality and style, our diaper bags feature extra pockets and separate compartments to accommodate all your baby's essentials while maintaining a sleek look. Whether you prefer a diaper backpack, tote, messenger bag, or shoulder bag, our extensive range ensures there's an option to suit everyone's tastes.  

Q8) What are the benefits of a baby bouncer swing bed? 

Ans) A baby bouncer swing bed is a modern-day solution for keeping babies entertained while allowing caregivers to manage other tasks efficiently. A perfect companion for busy parents seeking convenience and versatility, the electronic swing beds feature innovative attributes like remote-controlled variable speed settings, music functions, and removable interactive toys for playful moments. 

Q9) What baby gear items can I purchase online at Mi Arcus? 

Ans) Mi Arcus is a one-stop destination for kids and new parents, with a vision dedicated to Making Parenthood Joyful. You can explore a diverse range of categorically sorted products on our website, including feeding, furniture, bathing, bedding, and maternity essentials, among others. From baby bibs to highchairs, baby cots, cradles, and other accessories, our baby gear collections have been thoughtfully organised to provide a user-friendly experience for easy browsing and access to information online, catering to all needs of kids aged 0-6 years.  

Q10) What are the different types of diaper bags? 

Ans) The different styles of diaper bags include: 

• Diaper Backpacks: These bags provide an even distribution of weight on both shoulders and make a practical choice if you want to keep your hands free to tend to your baby and other essentials.   

• Tote Bags: These bags seamlessly blend the tote-look fashion with the functionalities of a diaper bag, providing the spacious and clear, wide-open view characteristic of Mi Arcus diaper bags. 

• Messenger Bags: These bags feature distinct sleeves for laptops to embrace the work bag look alongside featuring compartments for your baby's needs. Wear it over your shoulder, opt for a cross-body style, or switch to a backpack style for a hands-free approach.  

• Shoulder Bags: Designed for those who value quick access and the classic charm of carrying a bag on one side, shoulder bags come with an option to switch between handbag and shoulder styles, offering spacious interiors to organize your essentials with ease.