Spot Clean

Manufactured by :
Jawandsons Private Limited, Chandigarh Road, Ludhiana, Punjab - 141123

Marketed by:
MIARCUS RETAILS PRIVATE LIMITED
1st Floor, D Tower, Jawandsons Pvt. Ltd., Chandigarh Road, Bholapur, Ludhiana, Punjab - 141123
Customer Support Details: 1800-12032-1111
info@miarcus.com
Country of Origin:- India

Your satisfaction is our priority

Policy Overview

At Mi Arcus, we want you to love your purchase. If you're not completely satisfied, we offer returns and exchanges within 15 days of delivery at no extra cost to you.

Returns & Exchanges

How to Request a Return or Exchange

You can request a return or exchange within 15 days of receiving your order. After this period, no requests will be accepted.

Visit the order page in your account at miarcus.com and click the Return/Exchange button.

OR, Click the Return/Exchange button on our website footer.

Valid Return Reasons

Returns are accepted only for the following reasons:

•        Size issues

•        Defective articles

•        Wrong or different colors received

•        Quality issues

Important Product Conditions

For your return or exchange to be processed, please ensure:

•        The product is unused

•        All original tags are intact

•        The product is in its original packaging

Please note: Exchanges are only available for the same product in a different size. Product replacements with different items are not possible. Exchange is subject to stock availability.

Received a Damaged, Wrong, or Incomplete Order?

We sincerely apologize if your order arrived damaged, incorrect, or incomplete. To help us resolve this quickly, please follow these steps:

1. Document Your Order

•        Record a short video while opening the package (before breaking the seal)

•        Take clear photos of the outer packaging

•        Photograph all products received

•        Photograph your invoice

2. Contact Us Immediately

•        Email: info@miarcus.com

•        Phone: 1800-12032-1111 (Monday–Saturday, 9 AM–6 PM)

Important: Claims for missing or damaged items without unboxing video evidence may not be eligible for resolution. This policy ensures transparency and fair assessment of every claim.

Resolution Process Timeline

Once you raise your concern:

•        We will investigate internally and respond within 24-48 hours

•        If approved, our courier partner will pick up the product within 2-3 working days

•        Return delivery typically takes 5-7 working days, though it may extend to 10 days depending on your location

•        Our quality team will verify the product condition upon receipt

•        Once verified, we will process your replacement or refund (subject to product availability)

Pickup & Refund Process

Free Reverse Pickup

You don't need to ship your return. We arrange free pickup through our logistics partner. Note: Free reverse pickup is provided once per order. If you raise multiple return requests, pickup charges will be deducted from your refund or store credit.

Refund Methods

Prepaid Orders: Refunds will be credited to your original payment method in case of return.

Cash on Delivery Orders: Refunds will be issued as Store Credit for future purchases on miarcus.com.

RTO (Return to Origin) Orders: If an order is shipped but not accepted by the customer and is returned to origin, the refund will be issued as Store Credit.

Non-Refundable Charges:

•        Shipping charges

•        Cash on Delivery (COD) charges

Order Cancellations

You can cancel your order before it ships or within 12 hours of placing it, whichever comes first.

How to Cancel: Email us at info@miarcus.com or contact us via WhatsApp.

For prepaid orders, your payment will be refunded to your account within 4-7 working days. Orders cannot be cancelled once shipped.

Store Credit & Loyalty Points

Store Credit Policy

•        Store credit is issued as cashback on eligible purchases

•        1 store credit equals ₹1

•        Store credit is credited to your account 7 days after order placement

•        Maximum 500 credits can be redeemed per order

•        Once applied to an order, store credit will not be refunded or re-credited in case of return, exchange, cancellation, or RTO (Return to Origin)

Loyalty Points

Once loyalty points are used in a transaction, they cannot be refunded or adjusted, similar to a discount that has been applied.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

•        Personal care products

•        Diapers and diaper covers

•        Undergarments (briefs, panties, potty training pants)

•        Socks (all types)

•        Personalized products (customized name buntings, storage baskets with names)

•        Gift vouchers

•        Furniture (exchanges allowed only for damaged/defective items)

•        Promotional items, including sale products

•        Free gifts received with orders

•        Items purchased using restricted coupon codes

Free Gift Policy

•        Free gifts are available only when a valid coupon code is applied

•        Free gifts will be added automatically or a selection pop-up will appear for you to choose your preferred gift

•        If you remove or replace the coupon code, the free gift will be automatically removed

•        Free gifts will not be added to orders placed via Gift Card

•        Free gifts will be delivered only if stock is available

•        Free gifts cannot be claimed for any other product

•        Free gifts are non-returnable

•        Free gift items are not refundable

•        Offer valid only while stock lasts

Restricted Coupon Codes

Orders placed using the following coupon codes are not eligible for return, exchange, refund, or cancellation once shipped:

cashback, buy3get1, buy10get15, buy5get5free, buy3get3, b3g3, buy5get2free, extra20, extra15

Why Your Return Might Be Rejected

Your return request may be declined if:

•        The request is made after 15 days of delivery

•        The reason provided is not from the valid reasons list or is not genuine

•        The product has been used

•        Original tags are missing or damaged

•        The product is from the non-returnable category

•        A wrong or damaged product is sent back instead of the original item

•        The order was placed using restricted coupon codes

Need Help?

We're here to assist you with any questions or concerns.

Email: info@miarcus.com

Phone: 1800-12032-1111 (Monday–Saturday, 9 AM–6 PM)

Website: www.miarcus.com

Thank you for shopping with Mi Arcus!

Q1) What is a nappy bag?  

Ans) A nappy bag, also known as a diaper bag, is a spacious and multi-pocketed storage solution designed to support parents and caregivers in conveniently carrying all the essential items required to attend to a baby’s needs during their adventures outside the home.     

Q2) Why do parents need a diaper bag?  

Ans) Diaper bags serve a vital role in providing a convenient way to carry all the necessary items for baby care while on the go. With multiple and spacious pockets and compartments for storing diapers, wipes, feeding accessories, and more, these bags ensure easy accessibility and an organising solution for parents and caregivers for manageable and stress-free outings with a baby. 

Q3) When should I buy a diaper bag?  

Ans) While a diaper bag or a maternity bag is the first thing you can think of to purchase when you learn about your pregnancy, you can also consider investing in one during the final months to ensure you’re well-prepared with all the essential items at your fingertips as you make your way to the hospital to welcome your newest family member.  

Q4) What is the difference between a regular backpack and a diaper bag?   

Ans) While regular backpacks excel at meeting everyday needs and can temporarily serve as diaper bags, baby diaper bags also effortlessly transition into durable, regular backpacks besides offering additional features, such as separate compartments for essentials like baby bottles, wipes, and personal belongings for added comfort and convenience. 

Q5) What features should I look for when selecting a baby diaper bag?  

Ans) When selecting a diaper bag, consider looking for a bag that blends functionality with style, featuring elements like zip locks, diverse compartments, the versatility to convert into a backpack or handbag, ample space, insulated bottle pockets, and easy-to-clean, water-resistant attributes.  

Q6) Where can I buy the best diaper bags online?  

Ans) Elevate your parenting style with Mi Arcus and explore our top-notch diaper bags, which are available online. Available in a variety of colours, styles, and prices to fit your everyday lifestyle, we have options to suit every taste and budget.  

Q7) How do I choose the right diaper bag at Mi Arcus?  

Ans) Take your pick from our versatile collection and diverse options of diaper bags: 

Types of Diaper Bags:   

• Diaper Backpacks: Ideal companions for long journeys, they make a practical choice if you want to keep your hands free to tend to your baby and other essentials.  

• Tote Bags: Seamlessly blending the tote-look fashion with diaper bag functionalities, these feature modern designs with a spacious and clear, wide-open view. 

• Messenger Bags: These bags feature distinct sleeves for laptops alongside compartments for your baby’s needs. Wear it over your shoulder, opt for a cross-body style, or switch to a backpack style for a hands-free, on-the-go approach.  

• Shoulder Bags: Available in a diverse colour range and the option to switch between handbag and shoulder styles, these bags offer roomy and spacious interiors to organise your essentials with ease.   

Q8) What are the benefits of buying a diaper bag at Mi Arcus?  

Ans) An excellent alternative to traditional bags, Mi Arcus bags combine fashion with functionality, offering a diverse range of features to cater to your needs:  

• Diaper Bags That Don’t Look Like Diaper Bags: Mi Arcus diaper bags break away from the conventional diaper bag appearance, providing an array of styles and colours to suit your personal preferences. 

• Convertible Two-Way Usability: Designed in tote, messenger, and backpack styles, these unisex bags effortlessly convert and switch from backpack to shoulder bag and back again. 

• Water-Resistant & Sustainable Materials: Mi Arcus diaper bags reflect a thoughtful consideration for sustainability and durability for daily wear and tear and thus predominantly feature ethically sourced and cruelty-free 100% polyester, cotton, canvas, or vegan leather materials with water-resistant linings.  

Q9) What are the various colour options available for diaper bags at Mi Arcus? 

Ans) Available in a range of cool, vibrant, neutral, pastel, and warm shades, you can explore an extensive palette that includes delightful pinks, enchanting blues, timeless greys, classic whites and blacks, creamy tones, majestic purples, and many more.   

Q10) Do Mi Arcus diaper bags feature insulated pockets? 

Ans) Mi Arcus diaper bags feature compartments of various sizes to organise all your essentials neatly. Some even come equipped with insulated pockets to keep bottles warm, dedicated spaces for wipes, laptop sleeves, a key lanyard, and even an included diaper-changing sheet.