Hand Wash.
Do Not Bleach.
Do Not Tumble Dry.
Do Not Iron.
Do Not Dry Clean.

Manufactured by :
Jeannie Magic Handicrafts Pvt Ltd, D 69 Sector -63 Noida, Noida -U.P-201301 India

Marketed by:
MIARCUS RETAILS PRIVATE LIMITED
1st Floor, D Tower, Jawandsons Pvt. Ltd., Chandigarh Road, Bholapur, Ludhiana, Punjab - 141123
Customer Support Details: 1800-12032-1111
info@miarcus.com
Country of Origin:- India

Your satisfaction is our priority

Policy Overview

At Mi Arcus, we want you to love your purchase. If you're not completely satisfied, we offer returns and exchanges within 15 days of delivery at no extra cost to you.

Returns & Exchanges

How to Request a Return or Exchange

You can request a return or exchange within 15 days of receiving your order. After this period, no requests will be accepted.

For Prepaid Orders: Visit the order page in your account at miarcus.com and click the Return/Exchange button.

For Cash on Delivery Orders: Click the Return/Exchange button on our website footer.

Valid Return Reasons

Returns are accepted only for the following reasons:

•        Size issues

•        Defective articles

•        Wrong or different colors received

•        Quality issues

Important Product Conditions

For your return or exchange to be processed, please ensure:

•        The product is unused

•        All original tags are intact

•        The product is in its original packaging

Please note: Exchanges are only available for the same product in a different size. Product replacements with different items are not possible. Exchange is subject to stock availability.

Received a Damaged, Wrong, or Incomplete Order?

We sincerely apologize if your order arrived damaged, incorrect, or incomplete. To help us resolve this quickly, please follow these steps:

1. Document Your Order

•        Record a short video while opening the package (before breaking the seal)

•        Take clear photos of the outer packaging

•        Photograph all products received

•        Photograph your invoice

2. Contact Us Immediately

•        Email: info@miarcus.com

•        Phone: 1800-12032-1111 (Monday–Saturday, 9 AM–6 PM)

Important: Claims for missing or damaged items without unboxing video evidence may not be eligible for resolution. This policy ensures transparency and fair assessment of every claim.

Resolution Process Timeline

Once you raise your concern:

•        We will investigate internally and respond within 24-48 hours

•        If approved, our courier partner will pick up the product within 2-3 working days

•        Return delivery typically takes 5-7 working days, though it may extend to 10 days depending on your location

•        Our quality team will verify the product condition upon receipt

•        Once verified, we will process your replacement or refund (subject to product availability)

Pickup & Refund Process

Free Reverse Pickup

You don't need to ship your return. We arrange free pickup through our logistics partner. Note: Free reverse pickup is provided once per order. If you raise multiple return requests, pickup charges will be deducted from your refund or store credit.

Refund Methods

Prepaid Orders: Refunds will be credited to your original payment method.

Cash on Delivery Orders: Refunds will be issued as Store Credit for future purchases on miarcus.com.

Non-Refundable Charges:

•        Shipping charges

•        Cash on Delivery (COD) charges

Order Cancellations

You can cancel your order before it ships or within 12 hours of placing it, whichever comes first.

How to Cancel: Email us at info@miarcus.com or contact us via WhatsApp.

For prepaid orders, your payment will be refunded to your account within 4-7 working days. Orders cannot be cancelled once shipped.

Store Credit & Loyalty Points

Store Credit Policy

•        Store credit is issued as cashback on eligible purchases

•        1 store credit equals ₹1

•        Store credit is credited to your account 7 days after order placement

•        Maximum 500 credits can be redeemed per order

•        Once applied to an order, store credit will not be refunded or re-credited in case of return, exchange, cancellation, or RTO (Return to Origin)

Loyalty Points

Once loyalty points are used in a transaction, they cannot be refunded or adjusted, similar to a discount that has been applied.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

•        Personal care products

•        Diapers and diaper covers

•        Undergarments (briefs, panties, potty training pants)

•        Socks (all types)

•        Personalized products (customized name buntings, storage baskets with names)

•        Gift vouchers

•        Furniture (exchanges allowed only for damaged/defective items)

•        Promotional items, including sale products

•        Free gifts received with orders

•        Items purchased using restricted coupon codes

Free Gift Policy

•        Free gifts are available only when a valid coupon code is applied

•        Free gifts will be added automatically or a selection pop-up will appear for you to choose your preferred gift

•        If you remove or replace the coupon code, the free gift will be automatically removed

•        Free gifts will not be added to orders placed via Gift Card

•        Free gifts will be delivered only if stock is available

•        Free gifts cannot be claimed for any other product

•        Free gifts are non-returnable

•        Free gift items are not refundable

•        Offer valid only while stock lasts

Restricted Coupon Codes

Orders placed using the following coupon codes are not eligible for return, exchange, refund, or cancellation once shipped:

cashback, buy3get1, buy10get15, buy5get5free, buy3get3, b3g3, buy5get2free, extra20, extra15

Why Your Return Might Be Rejected

Your return request may be declined if:

•        The request is made after 15 days of delivery

•        The reason provided is not from the valid reasons list or is not genuine

•        The product has been used

•        Original tags are missing or damaged

•        The product is from the non-returnable category

•        A wrong or damaged product is sent back instead of the original item

•        The order was placed using restricted coupon codes

Need Help?

We're here to assist you with any questions or concerns.

Email: info@miarcus.com

Phone: 1800-12032-1111 (Monday–Saturday, 9 AM–6 PM)

Website: www.miarcus.com

Thank you for shopping with Mi Arcus!

Q1) What are other names for soft toys?  

Ans) Soft toys are also popularly known by other names, such as plushies, plush toys, stuffed toys, stuffies, and cuddle toys, in some places.  

Q2) Which toys can I give to a newborn baby or infant?   

Ans) Rattle toys, noisy paper toys, and baby teethers, which engage multiple senses like touch, sight, taste, and hearing all at once, make fantastic gifts for newborns to foster their sensory skill development. Apart from these, you can also consider adding toys like activity cubes, security blankets, etc., to the toy collection for newborn babies and infants (0-12M).   

Q3) Which toys can I give to toddlers or kids in their early years of growth?  

Ans) Kids in their growing years love running around and exploring new things in their surroundings. You can consider exploring play mats, play rugs, and plush toys online at www.miarcus.com. These are available in various sizes and themes, tailored for their age, and all with a strong focus on ensuring the child’s safety.  

Q4) Which company is best for soft toys?  

Ans) Mi Arcus is a one-stop destination for all things babies and kids. A kids’ brand with a vision dedicated to ‘Making Parenthood Joyful,’ you can explore an extensive collection of apparel and non-apparel products alongside theme-based soft toys, wooden toys, rugs, play mats, and many more, all crafted from child-safe and non-toxic materials. With options tailored for ages 0 to 6 years, there’s something for every little one.  

Q5) What is the most popular soft toy?  

Ans) While teddy bears are classic favourites of everyone in the soft toy world, elephant toys are equally capturing the hearts of children. Infusing personal and human-like connection to non-living playmates, the current trend in personalized toys, such as those offered by brands like Mi Arcus, featuring names like Stampy—the elephant—or Perk—the penguin—has also been increasing.   

Q6) What are the types of soft toys I can buy online in India?  

Ans) You can choose from a range of soft toys depending on the specific features you're looking for.  

For instance, theme-specific toys like stuffed animal toys are designed to bring joy in playtime while introducing kids to the animal kingdom. Additionally, character-themed toys inspired by different comics, movies, series, etc., are also popular worldwide. For instance, the Snoopy soft toy inspired by the timeless Peanuts comic strip is adored universally by kids and adults alike.   

Q7) Are toys designed for specific age groups? 

Ans) While all ages can enjoy soft toys, certain toys are designed with specific age groups in mind. For instance, rattle toys are specifically designed to develop the fine and gross motor skills of newborn babies and infants and also include safety features to accommodate their tendency to put things in their mouths. Conversely, activity toys are crafted for toddlers to help them learn about different textures, shapes, etc., during playtime.   

Q8) Are soft toys for boys and girls different? 

Ans) Toys for different genders typically share few differences, yet some are often crafted to cater to specific genders based on common preferences worldwide. For instance, soft toys for boys might feature animal toys such as lions, elephants, and crocodiles, along with cars, usually in blue tones. On the other hand, soft toys for girls commonly include dolls, bunnies, and similar options. Despite the distinctions, there's a growing trend in creating toys that are gender-neutral, inclusive, and suitable for both boys and girls.  

Q9) What features should I look for when purchasing soft toys for kids? 

Ans) Consider some of the following features when buying soft toys for kids: 

• Material: Make thoughtful choices and select toys that are non-toxic, plastic-free, made with lightweight materials, and child-safe. 

• Age and Size: Choose toys that align with your child’s age and are sized appropriately for them to handle easily.   

• Quality and Durability: Ensure the toy’s stitching and construction are appropriately done. 

• Washing and Cleaning Considerations: Opt for toys that are easy to clean and care for, especially for children under the age of 12 months. 

Q10) What are the benefits of toys for babies and infants? 

Ans) Children learn most effectively in their early years, as their sharp senses swiftly absorb information. In addition to nurturing sensory skill development through touch, squeezing, or shaking, these toys also serve as one of their first emotional support systems, helping them feel safe and secure as they navigate through separation anxiety over time.