Hand Wash
Keep away from fire

Manufactured by :
N/A

Marketed by:
MIARCUS RETAILS PRIVATE LIMITED
1st Floor, D Tower, Jawandsons Pvt. Ltd., Chandigarh Road, Bholapur, Ludhiana, Punjab - 141123
Customer Support Details: 1800-12032-1111
info@miarcus.com
Country of Origin:-Turkey

Your satisfaction is our priority

Policy Overview

At Mi Arcus, we want you to love your purchase. If you're not completely satisfied, we offer returns and exchanges within 15 days of delivery at no extra cost to you.

Returns & Exchanges

How to Request a Return or Exchange

You can request a return or exchange within 15 days of receiving your order. After this period, no requests will be accepted.

Visit the order page in your account at miarcus.com and click the Return/Exchange button.

OR, Click the Return/Exchange button on our website footer.

Valid Return Reasons

Returns are accepted only for the following reasons:

•        Size issues

•        Defective articles

•        Wrong or different colors received

•        Quality issues

Important Product Conditions

For your return or exchange to be processed, please ensure:

•        The product is unused

•        All original tags are intact

•        The product is in its original packaging

Please note: Exchanges are only available for the same product in a different size. Product replacements with different items are not possible. Exchange is subject to stock availability.

Received a Damaged, Wrong, or Incomplete Order?

We sincerely apologize if your order arrived damaged, incorrect, or incomplete. To help us resolve this quickly, please follow these steps:

1. Document Your Order

•        Record a short video while opening the package (before breaking the seal)

•        Take clear photos of the outer packaging

•        Photograph all products received

•        Photograph your invoice

2. Contact Us Immediately

•        Email: info@miarcus.com

•        Phone: 1800-12032-1111 (Monday–Saturday, 9 AM–6 PM)

Important: Claims for missing or damaged items without unboxing video evidence may not be eligible for resolution. This policy ensures transparency and fair assessment of every claim.

Resolution Process Timeline

Once you raise your concern:

•        We will investigate internally and respond within 24-48 hours

•        If approved, our courier partner will pick up the product within 2-3 working days

•        Return delivery typically takes 5-7 working days, though it may extend to 10 days depending on your location

•        Our quality team will verify the product condition upon receipt

•        Once verified, we will process your replacement or refund (subject to product availability)

Pickup & Refund Process

Free Reverse Pickup

You don't need to ship your return. We arrange free pickup through our logistics partner. Note: Free reverse pickup is provided once per order. If you raise multiple return requests, pickup charges will be deducted from your refund or store credit.

Refund Methods

Prepaid Orders: Refunds will be credited to your original payment method in case of return.

Cash on Delivery Orders: Refunds will be issued as Store Credit for future purchases on miarcus.com.

RTO (Return to Origin) Orders: If an order is shipped but not accepted by the customer and is returned to origin, the refund will be issued as Store Credit.

Non-Refundable Charges:

•        Shipping charges

•        Cash on Delivery (COD) charges

Order Cancellations

You can cancel your order before it ships or within 12 hours of placing it, whichever comes first.

How to Cancel: Email us at info@miarcus.com or contact us via WhatsApp.

For prepaid orders, your payment will be refunded to your account within 4-7 working days. Orders cannot be cancelled once shipped.

Store Credit & Loyalty Points

Store Credit Policy

•        Store credit is issued as cashback on eligible purchases

•        1 store credit equals ₹1

•        Store credit is credited to your account 7 days after order placement

•        Maximum 500 credits can be redeemed per order

•        Once applied to an order, store credit will not be refunded or re-credited in case of return, exchange, cancellation, or RTO (Return to Origin)

Loyalty Points

Once loyalty points are used in a transaction, they cannot be refunded or adjusted, similar to a discount that has been applied.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

•        Personal care products

•        Diapers and diaper covers

•        Undergarments (briefs, panties, potty training pants)

•        Socks (all types)

•        Personalized products (customized name buntings, storage baskets with names)

•        Gift vouchers

•        Furniture (exchanges allowed only for damaged/defective items)

•        Promotional items, including sale products

•        Free gifts received with orders

•        Items purchased using restricted coupon codes

Free Gift Policy

•        Free gifts are available only when a valid coupon code is applied

•        Free gifts will be added automatically or a selection pop-up will appear for you to choose your preferred gift

•        If you remove or replace the coupon code, the free gift will be automatically removed

•        Free gifts will not be added to orders placed via Gift Card

•        Free gifts will be delivered only if stock is available

•        Free gifts cannot be claimed for any other product

•        Free gifts are non-returnable

•        Free gift items are not refundable

•        Offer valid only while stock lasts

Restricted Coupon Codes

Orders placed using the following coupon codes are not eligible for return, exchange, refund, or cancellation once shipped:

cashback, buy3get1, buy10get15, buy5get5free, buy3get3, b3g3, buy5get2free, extra20, extra15

Why Your Return Might Be Rejected

Your return request may be declined if:

•        The request is made after 15 days of delivery

•        The reason provided is not from the valid reasons list or is not genuine

•        The product has been used

•        Original tags are missing or damaged

•        The product is from the non-returnable category

•        A wrong or damaged product is sent back instead of the original item

•        The order was placed using restricted coupon codes

Need Help?

We're here to assist you with any questions or concerns.

Email: info@miarcus.com

Phone: 1800-12032-1111 (Monday–Saturday, 9 AM–6 PM)

Website: www.miarcus.com

Thank you for shopping with Mi Arcus!

Q1) What sole materials should I consider while buying shoes for my baby?  

Ans) When purchasing shoes for kids in their growing years, focus on those with good breathability and skin-friendly materials. Equally important is the sole material in baby shoes, like rubber or PVC, with textured grips.  

Q2) What are some good footwear options for baby girls?  

Ans) The girls' footwear collection offers a variety of options. During the summer, you can complete her dress look with stylish sandals, flat bellies, or shoes to ensure more comfortable wear. For infants, booties are a suitable choice, and for versatile casual wear at home, you may consider sock shoes that combine the features of both shoes and socks.  

Q3) What are some tips for buying baby shoes online? 

Ans) Tips for buying baby shoes: 

1) Ensure the footwear matches your baby’s age and foot size. For newborns and infants, prioritise opting for breathable baby booties. At the same time, you can select shoes with sturdier soles for growing toddlers. 

2) Shoe Sole: Consider opting for fabric soles for infant footwear and anti-skid soles with a good grip for toddlers. 

3) Footwear Design: Opt for footwear options that are comfortable and easy for babies to put on and remove. Some options include Velcro fastening, hook-and-loop closures, slip-ons, and lace-up shoes.  

4) Ensure the footwear you choose provides enough room for your baby’s feet to adjust comfortably.  

Q4) What types of shoes are suitable for babies? 

Ans) For infants who are beginning to walk, baby booties, pre-walker shoes, or sock shoes crafted from soft, breathable materials with gentle fabric soles, are recommended. For growing toddlers, you can consider footwear options with Velcro, hook-and-loop closures, or slip-ons featuring sturdy and non-skid soles.  

Q5) What are the latest fashion trends in kids' footwear?  

Ans) Some trending footwear options for kids include: 

- Booties: Originally designed for newborns & infants, booties are evolving to become a popular option among toddlers and kids.  

- Sandals: With evolving style options like mules, open-top sections, and closed or open-toe designs, sandals remain a timeless choice, particularly during the summer months. 

- Shoes: The variety of shoe styles now includes slip-on, lace-up, Velcro-fastened, and hook-and-loop designs, catering to different preferences and comfort levels. 

- Sock-Shoes: Combining the comfort of both socks and shoes, sock shoes are also a popular choice among modern parents.  

Q6) What shoes should babies wear at 12 months? 

Ans) Consider the following when buying infant shoes:  

• For babies taking their first steps, consider baby booties with a fabric sole.  

• It’s essential to ensure that these booties fit well and are made from breathable and gentle fabrics.  

• Also, filter your options by considering the occasion for which you are purchasing the shoes, giving priority to those with good-grip soles, especially for outdoor activities.  

Q7) What are sock shoes? 

Ans) Combining the features of both socks and shoes, sock shoes are slip-on footwear designed with a cloth/sock's material on top and flexible, anti-skid rubber soles, ensuring ease of wear and protection for children’s feet during play. 

Q8) What are the benefits of sock shoes?  

Ans)

1. Easy Wear: Sock-shoes, blending socks like comfort and shoe-like protection, are easy to wear and remove, ensuring comfort to the little feet. 
2. Barefoot Walking Experience: Replicating the sensations of barefoot walking, sock shoes promote sensory perception and balance while protecting the little feet. 
3. Ideal for New Walkers: Most beneficial when kids first start learning to walk, sock shoes protect their feet while helping them adjust to wearing shoes comfortably. 
4. Easy To Clean: With an easy-to-wash design, sock shoes can be washed with minimal effort. 

Q9) What is better: lace-up shoes or Velcro shoes for kids? 

Ans) Both lace and Velcro shoes are equally good. However, depending upon the comfort and age of the little ones, you can choose either. Typically, tying laces might be challenging for infants, so Velcro shoes are a practical choice for them, and lace-up shoes are often recommended for growing toddlers.  

Q10) What fabrics are recommended for baby socks? 

Ans) An essential addition to protect the tiny feet from dust, scratches, and irritants, socks are a must-have accessory for infants and kids. Some suggested fabric options for baby socks include bamboo cotton, nylon, and elastane blends, ensuring comfortable wear in all seasons.