Kids Swim Shoes

1. How do Return/Exchange my order?

You may request for a Return/Exchange of your order within 14 days of delivery of the order from the order page in your account at MiArcus.com. In case, you placed a COD order, you may request the same from the Return/Exchange button on the website footer. Post that, no return/exchange request shall be entertained. Return can be requested only on reasons based on size issues, defective articles, different/wrong colors, or quality issues. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact. Exchange can only be done with the same product in a different size or color & no other product replacement is possible in any case. All this at no extra cost to you! Mi Arcus reserves the right to decline the return request if the reason stated is different from the specified list or is not genuine. Exchange is subject to the availability of stock. If the product is out of stock, you will receive a full refund if it is a prepaid order and a store credit/bank transfer if it is a COD order.
Note: Products purchased on discount during a sale event are final sale and are not eligible for exchange, return, cancellation or refund. Products purchased with Google Ads Automatic Discounts applied or coupon codes starting with 'GSF' in the orders are not eligible for return, cancellation, or refund. Orders valued at less than ₹600 (excluding shipping & cod charges) are not eligible for cancellation, exchange, return or refund once shipped.

2. My return request has been rejected, why?

If you’ve bought personal care products, diapers, or undergarments, no return/exchange will be accepted for the order. Any return/exchange request made after 14 days of delivery will not be accepted. A valid reason is required to be able to process any return/exchange request. Return reasons need to be selected from the available options or valid reasons must be mentioned under “others” options. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact.

3. Can I cancel my order?

Orders may be canceled only till the order has not already been shipped (varies from 24-48 Hours). Please write to us at info@miarcus.com to cancel your order. In the event of a cancellation, your payment (if prepaid order) will be returned to your account within 4-7 working days.
Note: Products purchased on discount during a sale event are final sale and are not eligible for exchange, return, cancellation or refund. Products purchased with Google Ads Automatic Discounts applied or coupon codes starting with 'GSF', 'NEW15' in the orders are not eligible for return, cancellation, or refund.

4. I got a personalized product, is return/exchange possible?

Personalized products are not eligible for return/exchange. Customized name buntings and storage baskets with names are also not eligible for return/exchange.

5. What should I do if I receive a damaged item, wrong product, or missing units in my order?

If an item is found damaged or incorrect as per the description on our website or units are missing as per the ordered quantity, please send a snapshot of the outer packaging, and images of products received with an invoice copy to our customer care at info@miarcus.com or call us at 1800-12032-1111 (9 am to 6 pm Mon to Sat).

Once you raise the concern we will investigate internally for same and will revert to you in 24-48 hrs.

Once the investigation is over if we arrange a reverse pickup then below will be the process

1. Our courier partner will take 2-3 working days to pick up the product/item from you,

2. As reverse pick-up is done by standard delivery it takes a minimum of 5-7 working days to get back to our warehouse.

3. Once the product is received back to us quality team check it and give an update related to the product condition, as we need the product in the same condition as delivered to you. Please make sure the products are unused with all tags intact and in original packaging.

4. On receiving a positive response we will get back to you and as per your request, we will replace or refund you for the order (replacements are subject to the availability of the particular product).

5. In case we receive a negative response the product would be sent back to you in the same condition. Note – As per our Return Policy you need to raise concerns within 14 days along with proper product images and unboxing videos.

6. Do I need to ship the return order on my own?

No. We will arrange a free pickup of the return order through our logistic partner. Please note, the free reverse pickup is only provided once per order. If you raise multiple return requests (subject to special cases), the reverse pickup amount will be deducted from the refund/store credit amount. In this case, the exchange of a product will not be made.

7. How do I get a refund of my order?

For prepaid orders, the refunded amount will be credited back to your original payment method. However, for Cash on Delivery (COD) orders, the refunded amount will be issued as Store Credit, which can be utilized for future purchases on miarcus.com. Alternatively, you may request a Bank Transfer by providing your bank details. Please ensure that the details that you enter are correct. 'Mi Acus' will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient. It's important to note that Shipping and COD charges are non-refundable. Store credit and coupon discounts used on canceled orders won't be refunded.
Note: Products purchased on discount during a sale event are final sale and are not eligible for a refund. Products purchased with Google Ads Automatic Discounts applied starting with 'GSF' or by using code 'NEW15' in the orders will not be refunded. Orders valued at less than ₹600 (excluding shipping & cod charges) will not be refunded once shipped. 

8. Will loyalty points be refunded if used in a transaction?

Once loyalty points have been utilized in a transaction, they are considered non-refundable. Similar to a discount, once applied, they cannot be reverted or adjusted in the case of a refund.

9. I bought/received a Gift Voucher, is return/exchange possible?

Gift Vouchers are not eligible for return/exchange.

10. I bought/received a Furniture, is return/exchange possible?

Furniture and products under furniture category are not eligible for cancellation & return. Exchange is allowed only if products are damaged/defective.

11. Which orders cannot be canceled, returned, refunded, or exchanged?

Sale Items: Products purchased on discount during a sale event are final sale and are not eligible for exchange, return, cancellation, or refund.

Orders with Google Ads Automatic Discounts applied starting with 'GSF' or using coupon code 'NEW15' are not eligible for exchange, return, cancellation, or refund.

12. Cancel order once shipped?

Orders cannot be cancelled once shipped. Orders valued at less than ₹600 are not eligible for cancellation, exchange, return or refund once shipped.

13. Items on which returns/exchange is not applied?

Other than the above mentioned, no returns or exchanges will be accepted for the following items:

Q1) What sole materials should I consider while buying shoes for my baby?  

Ans) When purchasing shoes for kids in their growing years, focus on those with good breathability and skin-friendly materials. Equally important is the sole material in baby shoes, like rubber or PVC, with textured grips.  

Q2) What are some good footwear options for baby girls?  

Ans) The girls' footwear collection offers a variety of options. During the summer, you can complete her dress look with stylish sandals, flat bellies, or shoes to ensure more comfortable wear. For infants, booties are a suitable choice, and for versatile casual wear at home, you may consider sock shoes that combine the features of both shoes and socks.  

Q3) What are some tips for buying baby shoes online? 

Ans) Tips for buying baby shoes: 

1) Ensure the footwear matches your baby’s age and foot size. For newborns and infants, prioritise opting for breathable baby booties. At the same time, you can select shoes with sturdier soles for growing toddlers. 

2) Shoe Sole: Consider opting for fabric soles for infant footwear and anti-skid soles with a good grip for toddlers. 

3) Footwear Design: Opt for footwear options that are comfortable and easy for babies to put on and remove. Some options include Velcro fastening, hook-and-loop closures, slip-ons, and lace-up shoes.  

4) Ensure the footwear you choose provides enough room for your baby’s feet to adjust comfortably.  

Q4) What types of shoes are suitable for babies? 

Ans) For infants who are beginning to walk, baby booties, pre-walker shoes, or sock shoes crafted from soft, breathable materials with gentle fabric soles, are recommended. For growing toddlers, you can consider footwear options with Velcro, hook-and-loop closures, or slip-ons featuring sturdy and non-skid soles.  

Q5) What are the latest fashion trends in kids' footwear?  

Ans) Some trending footwear options for kids include: 

- Booties: Originally designed for newborns & infants, booties are evolving to become a popular option among toddlers and kids.  

- Sandals: With evolving style options like mules, open-top sections, and closed or open-toe designs, sandals remain a timeless choice, particularly during the summer months. 

- Shoes: The variety of shoe styles now includes slip-on, lace-up, Velcro-fastened, and hook-and-loop designs, catering to different preferences and comfort levels. 

- Sock-Shoes: Combining the comfort of both socks and shoes, sock shoes are also a popular choice among modern parents.  

Q6) What shoes should babies wear at 12 months? 

Ans) Consider the following when buying infant shoes:  

• For babies taking their first steps, consider baby booties with a fabric sole.  

• It’s essential to ensure that these booties fit well and are made from breathable and gentle fabrics.  

• Also, filter your options by considering the occasion for which you are purchasing the shoes, giving priority to those with good-grip soles, especially for outdoor activities.  

Q7) What are sock shoes? 

Ans) Combining the features of both socks and shoes, sock shoes are slip-on footwear designed with a cloth/sock's material on top and flexible, anti-skid rubber soles, ensuring ease of wear and protection for children’s feet during play. 

Q8) What are the benefits of sock shoes?  

Ans)

1. Easy Wear: Sock-shoes, blending socks like comfort and shoe-like protection, are easy to wear and remove, ensuring comfort to the little feet. 
2. Barefoot Walking Experience: Replicating the sensations of barefoot walking, sock shoes promote sensory perception and balance while protecting the little feet. 
3. Ideal for New Walkers: Most beneficial when kids first start learning to walk, sock shoes protect their feet while helping them adjust to wearing shoes comfortably. 
4. Easy To Clean: With an easy-to-wash design, sock shoes can be washed with minimal effort. 

Q9) What is better: lace-up shoes or Velcro shoes for kids? 

Ans) Both lace and Velcro shoes are equally good. However, depending upon the comfort and age of the little ones, you can choose either. Typically, tying laces might be challenging for infants, so Velcro shoes are a practical choice for them, and lace-up shoes are often recommended for growing toddlers.  

Q10) What fabrics are recommended for baby socks? 

Ans) An essential addition to protect the tiny feet from dust, scratches, and irritants, socks are a must-have accessory for infants and kids. Some suggested fabric options for baby socks include bamboo cotton, nylon, and elastane blends, ensuring comfortable wear in all seasons.