Canvas Diaper Bag

1. How to Return/Exchange my order?

You may request for a Return/Exchange of your order within 7 days of delivery of the order from the order page in your account at MiArcus.com. In case, you placed a COD order, you may request the same from the Return/Exchange button on the website footer. Post that, no return/exchange request shall be entertained. Return can be requested only on reasons based on size issues, defective articles, different/wrong colors, or quality issues. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact. Exchange can only be done with the same product in a different size or color & no other product replacement is possible in any case. All this at no extra cost to you! Mi Arcus reserves the right to decline the return request if the reason stated is different from the specified list or is not genuine. Exchange is subject to the availability of stock. If the product is out of stock, you will receive a full refund if it is a prepaid order and a store credit/bank transfer if it is a COD order.

2. My return request has been rejected, why?

If you’ve bought personal care products, diapers, or undergarments, no return/exchange will be accepted for the order. Any return/exchange request made after 7 days of delivery will not be accepted. A valid reason is required to be able to process any return/exchange request. Return reasons need to be selected from the available options or valid reasons must be mentioned under “others” options. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact.

3. Can I cancel my order?

Orders may be canceled only till the order has not already been shipped (varies from 24-48 Hours). Please write to us at info@miarcus.com to cancel your order. In the event of a cancellation, your payment (if prepaid order) will be returned to your account within 4-7 working days.
Note: Products purchased on discount during a sale event are final sale and are not eligible for exchange, return, cancellation or refund. Products purchased with Google Ads Automatic Discounts applied or coupon codes starting with 'GSF', 'NEW15' , 'MIARCUS14', 'PEANUTS30', 'BFCM24', 'B1G1',  in the orders are not eligible for return, cancellation, or refund.

4. I got a personalized product, is return/exchange possible?

Personalized products are not eligible for return/exchange. Customized name buntings and storage baskets with names are also not eligible for return/exchange.

5. What should I do if I receive a damaged item, wrong product, or missing units in my order?

If an item is found damaged or incorrect as per the description on our website or units are missing as per the ordered quantity, please send a snapshot of the outer packaging, and images of products received with an invoice copy to our customer care at info@miarcus.com or call us at 1800-12032-1111 (9 am to 6 pm Mon to Sat).

Once you raise the concern we will investigate internally for same and will revert to you in 24-48 hrs.

Once the investigation is over if we arrange a reverse pickup then below will be the process

1. Our courier partner will take 2-3 working days to pick up the product/item from you,

2. The reverse pickup is managed by a standard courier service and typically takes 5-7 working days to reach our warehouse. However, this timeline may extend to 10 days or more, depending on the pincode and location. Please note that Mi Arcus has no control over the delivery timelines set by the courier service.

3. Once the product is received back to us quality team check it and give an update related to the product condition, as we need the product in the same condition as delivered to you. Please make sure the products are unused with all tags intact and in original packaging.

4. On receiving a positive response we will get back to you and as per your request, we will replace or refund you for the order (replacements are subject to the availability of the particular product).

5. In case we receive a negative response the product would be sent back to you in the same condition. Note – As per our Return Policy you need to raise concerns within 7 days along with proper product images and unboxing videos.

6. Do I need to ship the return order on my own?

No. We will arrange a free pickup of the return order through our logistic partner. Please note, the free reverse pickup is only provided once per order. If you raise multiple return requests (subject to special cases), the reverse pickup amount will be deducted from the refund/store credit amount. In this case, the exchange of a product will not be made.

7. How do I get a refund of my order?

For prepaid orders, the refunded amount will be credited back to your original payment method. However, for Cash on Delivery (COD) orders, the refunded amount will be issued as Store Credit, which can be utilized for future purchases on miarcus.com. Alternatively, you may request a Bank Transfer by providing your bank details. Please ensure that the details that you enter are correct. 'Mi Acus' will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient. It's important to note that Shipping and COD charges are non-refundable. Store credit and coupon discounts used on canceled orders won't be refunded. Store credit is valid for one-time use only. Once store credit have been utilized in a transaction, they are considered non-refundable. Once applied, they cannot be reverted or adjusted in the case of a refund.

Note: Products purchased on discount during a sale event are final sale and are not eligible for a refund. Products purchased with Google Ads Automatic Discounts applied starting with 'GSF' or by using code 'NEW15' , 'MIARCUS14', 'PEANUTS30', 'BFCM24', 'B1G1', in the orders will not be refunded. Orders valued at less than ₹600 i.e., order value excluding shipping & cod charges, will not be refunded once shipped. 

8. Will loyalty points be refunded if used in a transaction?

Once loyalty points have been utilized in a transaction, they are considered non-refundable. Similar to a discount, once applied, they cannot be reverted or adjusted in the case of a refund.

9. I bought/received a Gift Voucher, is return/exchange possible?

Gift Vouchers are not eligible for return/exchange.

10. I bought/received a Furniture, is return/exchange possible?

Furniture and products under furniture category are not eligible for cancellation & return. Exchange is allowed only if products are damaged/defective.

11. Which orders cannot be canceled, returned, refunded, or exchanged?

Sale Items: Products purchased on discount during a sale event are final sale and are not eligible for exchange, return, cancellation, or refund.

Orders with Google Ads Automatic Discounts applied starting with 'GSF' or using coupon code 'NEW15' , 'MIARCUS14', 'PEANUTS30', 'BFCM24', 'B1G1', are not eligible for exchange, return, cancellation, or refund.

12. Cancel order once shipped?

Orders cannot be cancelled once shipped. Orders valued at less than ₹600 are not eligible for cancellation, exchange, return or refund once shipped.

13. Items on which returns/exchange is not applied?

Other than the above mentioned, no returns or exchanges will be accepted for the following items:

Q1) What is a nappy bag?  

Ans) A nappy bag, also known as a diaper bag, is a spacious and multi-pocketed storage solution designed to support parents and caregivers in conveniently carrying all the essential items required to attend to a baby’s needs during their adventures outside the home.     

Q2) Why do parents need a diaper bag?  

Ans) Diaper bags serve a vital role in providing a convenient way to carry all the necessary items for baby care while on the go. With multiple and spacious pockets and compartments for storing diapers, wipes, feeding accessories, and more, these bags ensure easy accessibility and an organising solution for parents and caregivers for manageable and stress-free outings with a baby. 

Q3) When should I buy a diaper bag?  

Ans) While a diaper bag or a maternity bag is the first thing you can think of to purchase when you learn about your pregnancy, you can also consider investing in one during the final months to ensure you’re well-prepared with all the essential items at your fingertips as you make your way to the hospital to welcome your newest family member.  

Q4) What is the difference between a regular backpack and a diaper bag?   

Ans) While regular backpacks excel at meeting everyday needs and can temporarily serve as diaper bags, baby diaper bags also effortlessly transition into durable, regular backpacks besides offering additional features, such as separate compartments for essentials like baby bottles, wipes, and personal belongings for added comfort and convenience. 

Q5) What features should I look for when selecting a baby diaper bag?  

Ans) When selecting a diaper bag, consider looking for a bag that blends functionality with style, featuring elements like zip locks, diverse compartments, the versatility to convert into a backpack or handbag, ample space, insulated bottle pockets, and easy-to-clean, water-resistant attributes.  

Q6) Where can I buy the best diaper bags online?  

Ans) Elevate your parenting style with Mi Arcus and explore our top-notch diaper bags, which are available online. Available in a variety of colours, styles, and prices to fit your everyday lifestyle, we have options to suit every taste and budget.  

Q7) How do I choose the right diaper bag at Mi Arcus?  

Ans) Take your pick from our versatile collection and diverse options of diaper bags: 

Types of Diaper Bags:   

• Diaper Backpacks: Ideal companions for long journeys, they make a practical choice if you want to keep your hands free to tend to your baby and other essentials.  

• Tote Bags: Seamlessly blending the tote-look fashion with diaper bag functionalities, these feature modern designs with a spacious and clear, wide-open view. 

• Messenger Bags: These bags feature distinct sleeves for laptops alongside compartments for your baby’s needs. Wear it over your shoulder, opt for a cross-body style, or switch to a backpack style for a hands-free, on-the-go approach.  

• Shoulder Bags: Available in a diverse colour range and the option to switch between handbag and shoulder styles, these bags offer roomy and spacious interiors to organise your essentials with ease.   

Q8) What are the benefits of buying a diaper bag at Mi Arcus?  

Ans) An excellent alternative to traditional bags, Mi Arcus bags combine fashion with functionality, offering a diverse range of features to cater to your needs:  

• Diaper Bags That Don’t Look Like Diaper Bags: Mi Arcus diaper bags break away from the conventional diaper bag appearance, providing an array of styles and colours to suit your personal preferences. 

• Convertible Two-Way Usability: Designed in tote, messenger, and backpack styles, these unisex bags effortlessly convert and switch from backpack to shoulder bag and back again. 

• Water-Resistant & Sustainable Materials: Mi Arcus diaper bags reflect a thoughtful consideration for sustainability and durability for daily wear and tear and thus predominantly feature ethically sourced and cruelty-free 100% polyester, cotton, canvas, or vegan leather materials with water-resistant linings.  

Q9) What are the various colour options available for diaper bags at Mi Arcus? 

Ans) Available in a range of cool, vibrant, neutral, pastel, and warm shades, you can explore an extensive palette that includes delightful pinks, enchanting blues, timeless greys, classic whites and blacks, creamy tones, majestic purples, and many more.   

Q10) Do Mi Arcus diaper bags feature insulated pockets? 

Ans) Mi Arcus diaper bags feature compartments of various sizes to organise all your essentials neatly. Some even come equipped with insulated pockets to keep bottles warm, dedicated spaces for wipes, laptop sleeves, a key lanyard, and even an included diaper-changing sheet.