Burpy Woven U Shape Pillow For Newborn

1. How to Return/Exchange my order?

You may request for a Return/Exchange of your order within 7 days of delivery of the order from the order page in your account at MiArcus.com. In case, you placed a COD order, you may request the same from the Return/Exchange button on the website footer. Post that, no return/exchange request shall be entertained. Return can be requested only on reasons based on size issues, defective articles, different/wrong colors, or quality issues. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact. Exchange can only be done with the same product in a different size or color & no other product replacement is possible in any case. All this at no extra cost to you! Mi Arcus reserves the right to decline the return request if the reason stated is different from the specified list or is not genuine. Exchange is subject to the availability of stock. If the product is out of stock, you will receive a full refund if it is a prepaid order and a store credit/bank transfer if it is a COD order.

2. My return request has been rejected, why?

If you’ve bought personal care products, diapers, or undergarments, no return/exchange will be accepted for the order. Any return/exchange request made after 7 days of delivery will not be accepted. A valid reason is required to be able to process any return/exchange request. Return reasons need to be selected from the available options or valid reasons must be mentioned under “others” options. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact.

3. Can I cancel my order?

Orders may be canceled only till the order has not already been shipped (varies from 24-48 Hours). Please write to us at info@miarcus.com to cancel your order. In the event of a cancellation, your payment (if prepaid order) will be returned to your account within 4-7 working days.
Note: Products purchased on discount during a sale event are final sale and are not eligible for exchange, return, cancellation or refund. Products purchased with Google Ads Automatic Discounts applied or coupon codes starting with 'GSF', 'NEW15' , 'MIARCUS14', 'PEANUTS30', 'BFCM24', 'B1G1',  in the orders are not eligible for return, cancellation, or refund.

4. I got a personalized product, is return/exchange possible?

Personalized products are not eligible for return/exchange. Customized name buntings and storage baskets with names are also not eligible for return/exchange.

5. What should I do if I receive a damaged item, wrong product, or missing units in my order?

If an item is found damaged or incorrect as per the description on our website or units are missing as per the ordered quantity, please send a snapshot of the outer packaging, and images of products received with an invoice copy to our customer care at info@miarcus.com or call us at 1800-12032-1111 (9 am to 6 pm Mon to Sat).

Once you raise the concern we will investigate internally for same and will revert to you in 24-48 hrs.

Once the investigation is over if we arrange a reverse pickup then below will be the process

1. Our courier partner will take 2-3 working days to pick up the product/item from you,

2. The reverse pickup is managed by a standard courier service and typically takes 5-7 working days to reach our warehouse. However, this timeline may extend to 10 days or more, depending on the pincode and location. Please note that Mi Arcus has no control over the delivery timelines set by the courier service.

3. Once the product is received back to us quality team check it and give an update related to the product condition, as we need the product in the same condition as delivered to you. Please make sure the products are unused with all tags intact and in original packaging.

4. On receiving a positive response we will get back to you and as per your request, we will replace or refund you for the order (replacements are subject to the availability of the particular product).

5. In case we receive a negative response the product would be sent back to you in the same condition. Note – As per our Return Policy you need to raise concerns within 7 days along with proper product images and unboxing videos.

6. Do I need to ship the return order on my own?

No. We will arrange a free pickup of the return order through our logistic partner. Please note, the free reverse pickup is only provided once per order. If you raise multiple return requests (subject to special cases), the reverse pickup amount will be deducted from the refund/store credit amount. In this case, the exchange of a product will not be made.

7. How do I get a refund of my order?

For prepaid orders, the refunded amount will be credited back to your original payment method. However, for Cash on Delivery (COD) orders, the refunded amount will be issued as Store Credit, which can be utilized for future purchases on miarcus.com. Alternatively, you may request a Bank Transfer by providing your bank details. Please ensure that the details that you enter are correct. 'Mi Acus' will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient. It's important to note that Shipping and COD charges are non-refundable. Store credit and coupon discounts used on canceled orders won't be refunded. Store credit is valid for one-time use only. Once store credit have been utilized in a transaction, they are considered non-refundable. Once applied, they cannot be reverted or adjusted in the case of a refund.

Note: Products purchased on discount during a sale event are final sale and are not eligible for a refund. Products purchased with Google Ads Automatic Discounts applied starting with 'GSF' or by using code 'NEW15' , 'MIARCUS14', 'PEANUTS30', 'BFCM24', 'B1G1', in the orders will not be refunded. Orders valued at less than ₹600 i.e., order value excluding shipping & cod charges, will not be refunded once shipped. 

8. Will loyalty points be refunded if used in a transaction?

Once loyalty points have been utilized in a transaction, they are considered non-refundable. Similar to a discount, once applied, they cannot be reverted or adjusted in the case of a refund.

9. I bought/received a Gift Voucher, is return/exchange possible?

Gift Vouchers are not eligible for return/exchange.

10. I bought/received a Furniture, is return/exchange possible?

Furniture and products under furniture category are not eligible for cancellation & return. Exchange is allowed only if products are damaged/defective.

11. Which orders cannot be canceled, returned, refunded, or exchanged?

Sale Items: Products purchased on discount during a sale event are final sale and are not eligible for exchange, return, cancellation, or refund.

Orders with Google Ads Automatic Discounts applied starting with 'GSF' or using coupon code 'NEW15' , 'MIARCUS14', 'PEANUTS30', 'BFCM24', 'B1G1', are not eligible for exchange, return, cancellation, or refund.

12. Cancel order once shipped?

Orders cannot be cancelled once shipped. Orders valued at less than ₹600 are not eligible for cancellation, exchange, return or refund once shipped.

13. Items on which returns/exchange is not applied?

Other than the above mentioned, no returns or exchanges will be accepted for the following items:

Q1) How do I choose the right maternity pillow?  

Ans) Keep the following factors in mind when making your selection:  

• Purpose: While pregnancy pillows offer support during pregnancy, feeding pillows are designed to facilitate easy and comfortable breastfeeding of newborns.  

• Size: Select a size that aligns with your comfort preferences and be mindful of your bed size and other relevant considerations during the purchase.   

• Material: Choose a pillow with a firm and durable material that can maintain its shape. Additionally, opt for a pillow that provides a soft feel to avoid any discomfort.  

• Shape: When selecting a pillow for sleeping, consider your sleeping position and opt for a pregnancy sleeping pillow that provides optimal comfort.  

Q2) When should I start using a maternity pillow?  

Ans) The decision of when to start using a maternity pillow is entirely based on your comfort and needs. Tailor your use to its intended purpose and comfort. For example, you can decide to buy and use a full-length maternity body pillow when changing sleeping positions becomes challenging. Similarly, feeding pillows are most beneficial during nursing sessions, as the name implies.  

Q3) What materials are used in the Mi Arcus maternity pillows?  

Ans) With a commitment to prioritising comfort, Mi Arcus maternity pillows feature a soft 100% cotton outer blend and a plush, resilient filling, guaranteeing a gentle and comfortable feel against your skin.  

Q4) How to wash a maternity sleeping pillow or maternity cushion?   

Ans) Mi Arcus offers maternity pillows with a removable outer cover that can be gently machine-washed to ensure consistent cleanliness and hygiene. However, it is recommended that you check the care guide provided along with the pillow or visit our website for comprehensive wash care details.  

Q5) What clothes are suitable for pregnancy?  

Ans) Expectant mothers should opt for loose, comfortable, and stretchable clothes that ensure easy breathability and can accommodate the growing belly. Soft materials, such as cotton, are particularly favoured for their gentle touch on the skin. You can also consider different maternity wear alternatives like multipurpose tops and pyjama sets that offer comfort and can seamlessly transition to serving both during pregnancy and later when a mother needs to feed her newborn.  

Q6) What is the difference between a throw and a blanket?  

Ans) Throws typically cannot replace the function of blankets. However, throw blankets are more often valued for their lightweight and trendy features that help elevate the aesthetic of your bedding or envelop yourself in comfort while enjoying a good book on the couch. These throw blankets typically measure around 50x60 inches in size, providing both flair and cosiness without the bulk associated with traditional blankets. 

Q7) Can diaper bags be used as maternity bags? 

Ans) Diaper bags feature spacious and multiple pockets that provide a convenient and efficient way to carry all the necessary items for baby care while on the go. Multi-functional, having one by your side will help ensure you’re well-prepared with all the essential items at your fingertips as you make your way to the hospital to welcome your newest family member.  

Q8) What are the types of pregnancy pillows? 

Ans) Pregnancy Pillow Options:   

• C-shaped maternity pillow: This pillow provides complete body support from head to legs.  

• Day and night pregnancy pillow / V-shaped maternity pillow: This is a medium-sized option that supports different sleeping or work-mode positions, offering back, leg, or stomach support. 

• Contour pregnancy pillow: Shaped like a crescent and designed to support a lateral sleeping position, this pillow can also be repurposed as a feeding pillow for the baby. 

Q9) How are Mi Arcus maternity pillows different from those offered by other brands? 

Ans) Mi Arcus offers an extensive range of maternity pillows made from skin-friendly and non-toxic materials. With multiple multi-functional designs to choose from, expecting mothers can find a safe and comfortable option in one convenient place, suitable for use even after pregnancy. 

Q10) Which pillow can be used for comfortably feeding the baby? 

Ans) Comfortable feeding pillow options include: 

• U-shaped feeding pillow: Besides providing a cosy and supportive base for nursing and breastfeeding sessions, this specially crafted pillow for feeding also offers comfortable back and tummy support for your baby’s developmental milestones.  

• Milk Boss Breastfeeding Pillow: A lightweight and thoughtfully engineered newborn feeding pillow choice, this pillow helps reduce arm strain by lifting your baby into a more comfortable and supportive posture during breastfeeding.