Bloom Grey Baby Carrier

1. How to Return/Exchange my order?

You may request for a Return/Exchange of your order within 15 days of delivery of the order from the order page in your account at MiArcus.com. In case, you placed a COD order, you may request the same from the Return/Exchange button on the website footer. Post that, no return/exchange request shall be entertained. Return can be requested only on reasons based on size issues, defective articles, different/wrong colors, or quality issues. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact. Exchange can only be done with the same product in a different size or color & no other product replacement is possible in any case. All this at no extra cost to you! Mi Arcus reserves the right to decline the return request if the reason stated is different from the specified list or is not genuine. Exchange is subject to the availability of stock. If the product is out of stock, you will receive a full refund if it is a prepaid order and a store credit/bank transfer if it is a COD order.

2. My return request has been rejected, why?

If you’ve bought personal care products, diapers, or undergarments, no return/exchange will be accepted for the order. Any return/exchange request made after 7 days of delivery will not be accepted. A valid reason is required to be able to process any return/exchange request. Return reasons need to be selected from the available options or valid reasons must be mentioned under “others” options. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact.

3. Can I cancel my order?

Orders may be canceled only till the order has not already been shipped (within 12 hours). Please write to us at info@miarcus.com or WhatsApp to cancel your order. In the event of a cancellation, your payment (if prepaid order) will be returned to your account within 4-7 working days.

4. I got a personalized product, is return/exchange possible?

Personalized products are not eligible for return/exchange. Customized name buntings and storage baskets with names are also not eligible for return & exchange.

5. What should I do if I receive a damaged item, wrong product, or missing units in my order?

If an item is found damaged or incorrect as per the description on our website or units are missing as per the ordered quantity, please send a snapshot of the outer packaging, and images of products received with an invoice copy to our customer care at info@miarcus.com or call us at 1800-12032-1111 (9 am to 6 pm Mon to Sat).

Once you raise the concern we will investigate internally for same and will revert to you in 24-48 hrs.

Once the investigation is over if we arrange a reverse pickup then below will be the process

1. Our courier partner will take 2-3 working days to pick up the product/item from you,

2. The reverse pickup is managed by a standard courier service and typically takes 5-7 working days to reach our warehouse. However, this timeline may extend to 10 days or more, depending on the pincode and location. Please note that Mi Arcus has no control over the delivery timelines set by the courier service.

3. Once the product is received back to us quality team check it and give an update related to the product condition, as we need the product in the same condition as delivered to you. Please make sure the products are unused with all tags intact and in original packaging.

4. On receiving a positive response we will get back to you and as per your request, we will replace or refund you for the order (replacements are subject to the availability of the particular product).

5. In case we receive a negative response the product would be sent back to you in the same condition. Note – As per our Return Policy you need to raise concerns within 7 days along with proper product images and unboxing videos.

6. Do I need to ship the return order on my own?

No. We will arrange a free pickup of the return order through our logistic partner. Please note, the free reverse pickup is only provided once per order. If you raise multiple return requests (subject to special cases), the reverse pickup amount will be deducted from the refund/store credit amount. In this case, the exchange of a product will not be made.

7. How do I get a refund of my order?

For prepaid orders, the refunded amount will be credited back to your original payment method. However, for Cash on Delivery (COD) orders, the refunded amount will be issued as Store Credit, which can be utilized for future purchases on miarcus.com. Alternatively, you may request a Bank Transfer by providing your bank details. Please ensure that the details that you enter are correct. 'Mi Acus' will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient. It's important to note that Shipping and COD charges are non-refundable. Store credit and coupon discounts used on canceled orders won't be refunded. Store credit is valid for one-time use only. Once store credit have been utilized in a transaction, they are considered non-refundable. Once applied, they cannot be reverted or adjusted in the case of a refund.

8. Will loyalty points be refunded if used in a transaction?

Once loyalty points have been utilized in a transaction, they are considered non-refundable. Similar to a discount, once applied, they cannot be reverted or adjusted in the case of a refund.

9. I bought/received a Gift Voucher, is return/exchange possible?

Gift Vouchers are not eligible for return & exchange.

10. I bought/received a Furniture, is return/exchange possible?

Furniture and products under furniture category are not eligible for cancellation & return. Exchange is allowed only if products are damaged/defective.


11. Cancel order once shipped?

Orders cannot be cancelled once shipped. 

12. Want to know more about free gifts?

Free gifts are eligible only when a valid coupon code is applied, either automatically or manually. If the applied coupon code is removed or replaced with another code, the free gift will be automatically removed from the order, and the customer will no longer be eligible to receive it. Please note that free gifts are not eligible for return or exchange under any circumstances. Offer valid only while stock lasts.

13. Items on which returns & exchange is not applied?

Other than the above mentioned, no returns or exchanges will be accepted for the following items:

Q1) What does baby gear mean?  

Ans) Baby gear includes all the essentials and products crucial for ensuring the daily care, comfort, and safety of babies and infants. This includes items such as baby carriers, highchairs, cradles, cots, diaper-changing stations, etc.  

Q2) What factors should I consider when buying baby gear online?  

Ans) When buying baby gear online, take into consideration the following factors:  

• Functions: Consider the range of features a product provides to make a satisfactory purchase.  

• Quality: Low-quality baby gear may pose risks to the child's safety. Thus, careful checking of the quality of baby gear is essential before making a purchase decision.  

• Safety: Take note of the safety functions of the product, and if an instruction manual is provided, it's recommended to read it before using the product.  

• Ease of Use: Look for products that offer ease of use, maintenance, and cleaning.  

• Age and Size: Ensure the products align with your child’s age, weight, and height for easy use. 

Q3) What are the benefits of baby carriers? 

Ans) A handy accessory for keeping your baby close and allowing you to be hands-free - a baby carrier, also known as an infant carry bag, comes with built-in features that make baby carrying easier and reduce the strain on the arms as they grow heavier or during extended periods of carrying. Ideal for supporting parents during on-the-go adventures or while attending to the everyday chores around the house, baby carriers help ensure the little one is never left unattended.  

Q4) What kind of carrier is best for a baby?  

Ans) The ideal baby carrier varies based on individual comfort and preferences. However, for babies aged 3-12 months, soft structured carriers (SSCs) are typically recommended, while hip seat carriers, offering the flexibility to switch between a hip seat and a baby carrier, are suitable for growing toddlers.  

Q5) What is a soft-structured baby carrier? 

Ans) Commonly known as SSCs or newborn baby carriers, this type of baby gear is ideal for carrying newborns and infants. Alongside facilitating easy movement, these baby carriers also assist parents in bonding with their baby through skin-to-skin contact. With a functional design and options to support three different baby positions, SSCs offer enhanced comfort for parents who are new to baby-wearing. 

Q6) What is the difference between a hip-seat baby carrier and an SSC? 

Ans) Similar to the soft-structured baby carry belt, a hip-seat baby carrier additionally features a removable hip seat to ensure baby comfort. Designed to support growing kids up to 4 years old and handle weights up to 20kgs, these baby carriers provide the flexibility to cradle-hold toddlers or to put them down whenever needed.  

Q7) How are Mi Arcus diaper bags different from traditionally available diaper bags? 

Ans) Diaper bags that don’t look like diaper bags! At Mi Arcus, we have crafted diaper bags to meet the needs of modern parents. Offering a blend of functionality and style, our diaper bags feature extra pockets and separate compartments to accommodate all your baby's essentials while maintaining a sleek look. Whether you prefer a diaper backpack, tote, messenger bag, or shoulder bag, our extensive range ensures there's an option to suit everyone's tastes.  

Q8) What are the benefits of a baby bouncer swing bed? 

Ans) A baby bouncer swing bed is a modern-day solution for keeping babies entertained while allowing caregivers to manage other tasks efficiently. A perfect companion for busy parents seeking convenience and versatility, the electronic swing beds feature innovative attributes like remote-controlled variable speed settings, music functions, and removable interactive toys for playful moments. 

Q9) What baby gear items can I purchase online at Mi Arcus? 

Ans) Mi Arcus is a one-stop destination for kids and new parents, with a vision dedicated to Making Parenthood Joyful. You can explore a diverse range of categorically sorted products on our website, including feeding, furniture, bathing, bedding, and maternity essentials, among others. From baby bibs to highchairs, baby cots, cradles, and other accessories, our baby gear collections have been thoughtfully organised to provide a user-friendly experience for easy browsing and access to information online, catering to all needs of kids aged 0-6 years.  

Q10) What are the different types of diaper bags? 

Ans) The different styles of diaper bags include: 

• Diaper Backpacks: These bags provide an even distribution of weight on both shoulders and make a practical choice if you want to keep your hands free to tend to your baby and other essentials.   

• Tote Bags: These bags seamlessly blend the tote-look fashion with the functionalities of a diaper bag, providing the spacious and clear, wide-open view characteristic of Mi Arcus diaper bags. 

• Messenger Bags: These bags feature distinct sleeves for laptops to embrace the work bag look alongside featuring compartments for your baby's needs. Wear it over your shoulder, opt for a cross-body style, or switch to a backpack style for a hands-free approach.  

• Shoulder Bags: Designed for those who value quick access and the classic charm of carrying a bag on one side, shoulder bags come with an option to switch between handbag and shoulder styles, offering spacious interiors to organize your essentials with ease.