Feeding Knitted Bib - Koala

1. How do Return/Exchange my order?

You may request for a Return/Exchange of your order within 14 days of delivery of the order from the order page in your account at MiArcus.com. In case, you placed a COD order, you may request the same from the Return/Exchange button on the website footer. Post that, no return/exchange request shall be entertained. Return can be requested only on reasons based on size issues, defective articles, different/wrong colors, or quality issues. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact. Exchange can only be done with the same product in a different size or color & no other product replacement is possible in any case. All this at no extra cost to you! Mi Arcus reserves the right to decline the return request if the reason stated is different from the specified list or is not genuine. Exchange is subject to the availability of stock. If the product is out of stock, you will receive a full refund if it is a prepaid order and a store credit/bank transfer if it is a COD order.
Note: Products purchased during a sale event are final sale and are not eligible for exchange, return, cancellation or refund.

2. My return request has been rejected, why?

If you’ve bought personal care products, diapers, or undergarments, no return/exchange will be accepted for the order. Any return/exchange request made after 14 days of delivery will not be accepted. A valid reason is required to be able to process any return/exchange request. Return reasons need to be selected from the available options or valid reasons must be mentioned under “others” options. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact.

3. Can I cancel my order?

Orders may be canceled only till the order has not already been shipped (varies from 24-48 Hours). Please write to us at info@miarcus.com to cancel your order. In the event of a cancellation, your payment (if prepaid order) will be returned to your account within 4-7 working days.
Note: Products purchased during a sale event are final sale and are not eligible for exchange, return, cancellation or refund.

4. I got a personalized product, is return/exchange possible?

Personalized products are not eligible for return/exchange. Customized name buntings and storage baskets with names are also not eligible for return/exchange.

5. What should I do if I receive a damaged item, wrong product, or missing units in my order?

If an item is found damaged or incorrect as per the description on our website or units are missing as per the ordered quantity, please send a snapshot of the outer packaging, and images of products received with an invoice copy to our customer care at info@miarcus.com or call us at 1800-12032-1111 (9 am to 6 pm Mon to Sat).

Once you raise the concern we will investigate internally for same and will revert to you in 24-48 hrs.

Once the investigation is over if we arrange a reverse pickup then below will be the process

1. Our courier partner will take 2-3 working days to pick up the product/item from you,

2. As reverse pick-up is done by standard delivery it takes a minimum of 5-7 working days to get back to our warehouse.

3. Once the product is received back to us quality team check it and give an update related to the product condition, as we need the product in the same condition as delivered to you. Please make sure the products are unused with all tags intact and in original packaging.

4. On receiving a positive response we will get back to you and as per your request, we will replace or refund you for the order (replacements are subject to the availability of the particular product).

5. In case we receive a negative response the product would be sent back to you in the same condition. Note – As per our Return Policy you need to raise concerns within 14 days along with proper product images and unboxing videos.

6. Do I need to ship the return order on my own?

No. We will arrange a free pickup of the return order through our logistic partner. Please note, the free reverse pickup is only provided once per order. If you raise multiple return requests (subject to special cases), the reverse pickup amount will be deducted from the refund/store credit amount. In this case, the exchange of a product will not be made.

7. How do I get a refund of my order?

For prepaid orders, the refunded amount will be credited back to your original payment method. However, for Cash on Delivery (COD) orders, the refunded amount will be issued as Store Credit, which can be utilized for future purchases on miarcus.com. Alternatively, you may request a Bank Transfer by providing your bank details. Please ensure that the details that you enter are correct. 'Mi Acus' will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient. It's important to note that Shipping and COD charges are non-refundable. Store credit and coupon discounts used on canceled orders won't be refunded.
Note: Products purchased during a sale event are final sale and are not eligible for exchange, return, cancellation or refund.

8. Will loyalty points be refunded if used in a transaction?

Once loyalty points have been utilized in a transaction, they are considered non-refundable. Similar to a discount, once applied, they cannot be reverted or adjusted in the case of a refund.

9. I bought/received a Gift Voucher, is return/exchange possible?

Gift Vouchers are not eligible for return/exchange.

10. Items on which returns/exchange is not applied?

Products purchased during a sale event are final sale and are not eligible for exchange, return, cancellation or refund. Other than Sale Event, No returns or exchanges will be accepted for the following items:

Q1) What are bibs? 

Ans) Bibs are items of clothing or accessories designed for infants and toddlers to wear around the neck and chest, preventing their clothes from getting dirty during feeding or other moments, like drooling etc. 

Q2) Are bibs necessary for newborns?   

Ans) In earlier times, parents would employ cloth pieces to shield their baby's neck and front, leading to the development of what we now call baby bibs. Over time, these bibs have evolved into must-have wardrobe essentials, ensuring that baby clothes stay clean and stain-free during drooling or feeding moments.  

Q3) What are the different types of bibs?  

Ans) Various types of bibs can be categorized based on the child's age, material, and intended use. Feeding bibs and weaning bibs are common options designed with extensive front coverage for feeding. Bandana bibs, also known as drool or dribble bibs, are crafted to catch messy drools, while coverall bibs offer full-sleeve protection during art and craft activities. Bibs can also be classified based on their material and quality, such as cloth-based, water-resistant, or silicone bibs. 

Q4) Where can I buy baby bibs online?  

Ans) At Mi Arcus, we present a diverse range of baby feeding essentials, including bibs, burp cloths, bottle covers and more. Our commitment to Making Parenthood Joyful is reflected in the premium quality, non-toxic, and baby-safe materials used in all our feeding essentials, available at budget-friendly prices starting from just INR 299.   

Q5) How many baby bibs should I buy?  

Ans) Stay ahead as a parent by ensuring you have a week's supply of baby bibs. For the milk-feeding phase, it's suggested to have 6-7 drool or dribble bibs, and when your baby transitions to solid foods, consider adding 3-4 feeding/weaning bibs to your collection.  

Q6) What factors should I consider when purchasing baby feeding products range? 

Ans) When selecting a feeding product range for little ones, consider factors such as the child's age, appropriate product size, price range, the material and quality of the products, and user-friendliness. 

Q7) How to choose the right baby bib? 

Ans) When choosing a bib for a baby, it is essential to prioritise their comfort, ensuring it fits well around their neck. Also, consider factors such as the material and quality of the bibs, along with age and size recommendations, as different bib types are designed for various age groups and serve different purposes as the child grows. 

Q8) What is a weaning bib? 

Ans) A weaning bib is a specifically tailored bib designed to support babies in the transition from breastfeeding to other sources of nourishment. With a wide-coverage front and a PEVA / laminated back, these bibs help protect the baby's clothes from messy spills during feeding sessions. 

Q9) Is a burp cloth useful? 

Ans) Burp cloths are specially crafted cloth pieces designed for neatly draping over the parents' shoulder during baby burping and protecting your clothing from baby spills after a feeding session. Typically made from soft materials for the gentle baby skin, these are designed to absorb the saliva and other mouth secretions of the baby. 

Q10) What are the baby feeding essentials I need for the first year? 

Ans) The baby feeding essentials you may need for the first year include items such as baby bottles and covers, various types of baby bibs, burp cloths, a booster seat, a high chair, and dinnerware, among others.