Mermazing Laminated Mattress Protector

1. How to Return/Exchange my order?

You may request for a Return/Exchange of your order within 7 days of delivery of the order from the order page in your account at MiArcus.com. In case, you placed a COD order, you may request the same from the Return/Exchange button on the website footer. Post that, no return/exchange request shall be entertained. Return can be requested only on reasons based on size issues, defective articles, different/wrong colors, or quality issues. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact. Exchange can only be done with the same product in a different size or color & no other product replacement is possible in any case. All this at no extra cost to you! Mi Arcus reserves the right to decline the return request if the reason stated is different from the specified list or is not genuine. Exchange is subject to the availability of stock. If the product is out of stock, you will receive a full refund if it is a prepaid order and a store credit/bank transfer if it is a COD order.

2. My return request has been rejected, why?

If you’ve bought personal care products, diapers, or undergarments, no return/exchange will be accepted for the order. Any return/exchange request made after 7 days of delivery will not be accepted. A valid reason is required to be able to process any return/exchange request. Return reasons need to be selected from the available options or valid reasons must be mentioned under “others” options. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact.

3. Can I cancel my order?

Orders may be canceled only till the order has not already been shipped (within 12 hours). Please write to us at info@miarcus.com or WhatsApp to cancel your order. In the event of a cancellation, your payment (if prepaid order) will be returned to your account within 4-7 working days.

Note: Products purchased on discount during a sale event are final sale and are not eligible for exchange, return, cancellation or refund. Products purchased with Google Ads Automatic Discounts applied or coupon codes starting with 'GSF', 'NEW15' , 'MIARCUS14', 'PEANUTS30', 'BFCM24', 'B1G1', 'BUY5GET25', 'BOGO-MAR', in the orders are not eligible for exchange, return, cancellation, or refund.

4. I got a personalized product, is return/exchange possible?

Personalized products are not eligible for return/exchange. Customized name buntings and storage baskets with names are also not eligible for return & exchange.

5. What should I do if I receive a damaged item, wrong product, or missing units in my order?

If an item is found damaged or incorrect as per the description on our website or units are missing as per the ordered quantity, please send a snapshot of the outer packaging, and images of products received with an invoice copy to our customer care at info@miarcus.com or call us at 1800-12032-1111 (9 am to 6 pm Mon to Sat).

Once you raise the concern we will investigate internally for same and will revert to you in 24-48 hrs.

Once the investigation is over if we arrange a reverse pickup then below will be the process

1. Our courier partner will take 2-3 working days to pick up the product/item from you,

2. The reverse pickup is managed by a standard courier service and typically takes 5-7 working days to reach our warehouse. However, this timeline may extend to 10 days or more, depending on the pincode and location. Please note that Mi Arcus has no control over the delivery timelines set by the courier service.

3. Once the product is received back to us quality team check it and give an update related to the product condition, as we need the product in the same condition as delivered to you. Please make sure the products are unused with all tags intact and in original packaging.

4. On receiving a positive response we will get back to you and as per your request, we will replace or refund you for the order (replacements are subject to the availability of the particular product).

5. In case we receive a negative response the product would be sent back to you in the same condition. Note – As per our Return Policy you need to raise concerns within 7 days along with proper product images and unboxing videos.

6. Do I need to ship the return order on my own?

No. We will arrange a free pickup of the return order through our logistic partner. Please note, the free reverse pickup is only provided once per order. If you raise multiple return requests (subject to special cases), the reverse pickup amount will be deducted from the refund/store credit amount. In this case, the exchange of a product will not be made.

7. How do I get a refund of my order?

For prepaid orders, the refunded amount will be credited back to your original payment method. However, for Cash on Delivery (COD) orders, the refunded amount will be issued as Store Credit, which can be utilized for future purchases on miarcus.com. Alternatively, you may request a Bank Transfer by providing your bank details. Please ensure that the details that you enter are correct. 'Mi Acus' will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient. It's important to note that Shipping and COD charges are non-refundable. Store credit and coupon discounts used on canceled orders won't be refunded. Store credit is valid for one-time use only. Once store credit have been utilized in a transaction, they are considered non-refundable. Once applied, they cannot be reverted or adjusted in the case of a refund.

8. Will loyalty points be refunded if used in a transaction?

Once loyalty points have been utilized in a transaction, they are considered non-refundable. Similar to a discount, once applied, they cannot be reverted or adjusted in the case of a refund.

9. I bought/received a Gift Voucher, is return/exchange possible?

Gift Vouchers are not eligible for return & exchange.

10. I bought/received a Furniture, is return/exchange possible?

Furniture and products under furniture category are not eligible for cancellation & return. Exchange is allowed only if products are damaged/defective.

11. Which orders cannot be canceled, returned, refunded, or exchanged?

Sale Items: Products purchased on discount during a sale event are final sale and are not eligible for return, cancellation, or refund.

Orders with Google Ads Automatic Discounts applied starting with 'GSF' or using coupon code 'NEW15' , 'MIARCUS14', 'PEANUTS30', 'BFCM24', 'B1G1', 'BUY5GET25', 'BOGO-MAR', are not eligible for exchange, return, cancellation, or refund.

12. Cancel order once shipped?

Orders cannot be cancelled once shipped. Orders valued at less than ₹600 are not eligible for cancellation, return or refund once shipped.

13. Want to know more about free gifts?

Free gifts are eligible only when a valid coupon code is applied, either automatically or manually. If the applied coupon code is removed or replaced with another code, the free gift will be automatically removed from the order, and the customer will no longer be eligible to receive it. Please note that free gifts are not eligible for return or exchange under any circumstances. Offer valid only while stock lasts.

14. Items on which returns & exchange is not applied?

Other than the above mentioned, no returns or exchanges will be accepted for the following items:

Q1) What is the difference between a baby sleeping bag and a swaddle wrap? 

Ans) A baby sleeping bag provides practical coverage and is particularly beneficial for restless baby sleepers who tend to kick or remove their blankets during the night, while a swaddle wrap recreates the cosy feeling of the womb and provides comfort and calmness to newborns. 

Q2) What features should I look for when buying a sleeping bag for a newborn?   

Ans) When selecting a newborn sleeping bag, it's essential to take into account the following features:  

• Material: Prioritise gentle and soft materials for the baby’s sensitive skin, such as soft cotton blends. 

• Zip Closure: Verify the quality and type of the zip closure and look for additional zip-safe fabric covering to prevent accidental scratches.  

• Age and Size: It's advised to verify the intended age and size specifications of the sleeping bag before making a purchase.   

Q3) What safety measures should I consider when purchasing a sleeping bag for my infant? 
 

Ans) Consider the following safety measures when buying a baby sleeping bag: 

• Temperature and Season: Infants cannot adapt to temperature variations as effectively as adults. Therefore, it's crucial to consider the temperature and the season when selecting an infant sleeping bag.  

• Safety Considerations: Depending on your child's comfort level, you can opt for a sleeping bag with or without sleeves. It's also advised to inspect the neck opening of the sleeping bag to ensure it's neither too tight nor too loose, minimising the risk of choking or suffocation.   
   

Q4) What kind of pillow should I buy for my baby? 

Ans) Consider selecting head-shaping pillows designed specifically for infants. Another option is to choose a mustard seed baby pillow, known for its traditional benefits like allergy prevention, cold resistance, and averting flat head syndrome.  

Q5) What are the benefits of a baby pillow? 

Ans) A newborn pillow comes in various types, with or without fillings, and is typically crafted to be lightweight, providing gentle yet supportive cushioning for the baby's neck and head. It promotes proper neck and spine alignment, encourages healthy posture development, prevents flat head syndrome, and alleviates pressure on the baby's head. 

Q6) What types of fabrics are suitable for a newborn blanket?   

Ans) When selecting a newborn blanket, opt for fabric materials that suit the specific season. Certain fabrics like muslin, single jersey, and interlock are known for being gentle on baby's skin during warmer months, while knitted fabrics are suitable for all-weather use. For winter, fabrics like Velboa, Sherpa, or flurry are preferable for the newborn blanket.  

Q7) What size options are suitable for a newborn blanket?  

Ans) A baby blanket comes in various sizes, but we typically suggest standard dimensions of either 85x85 cm or 90x70 cm for infants aged 0-12 months.  

Q8) Where can I buy baby bedding online?  

Ans) Mi Arcus is a one-stop destination dedicated to Making Parenthood Joyful. With a simple click, you can browse an extensive collection of baby bedding essentials at www.miarcus.com. Whether it's gentle swaddle wraps and blankets for infants or toddlers, charming sleeping bags, snug comforters, pillows, and more, Mi Arcus ensures you have everything necessary to enrich your little one's sleep space with colours, fun, and comfort.  

Q9) What travel support essentials should I carry to ensure my baby sleeps comfortably? 

Ans) While on the go, carrying a bulky baby blanket and other items can be inconvenient. A snug pod offers a practical solution in such situations, providing coverage for swaddling during nap times and essential head support with a cushioned base. Alongside, a baby sleeping bag, also known as a swaddle bag, is ideal for keeping the little ones covered, particularly if they tend to kick or remove any covering placed over them. Also, ensure you carry a comfortable baby pillow and items necessary for easy diaper changing. 

Q10) What are the various options for baby bedding sets? 

Ans) For a newborn, you can explore travel-friendly options like nestopads, baby nests, or newborn mattress sets equipped with mosquito nets. These products replicate the functionality of a complete bed set, offering a soft, cushioned base for your baby to sleep on while also providing padded bumpers on the sides for added safety. Alternatively, if you need items for your baby's crib or cot, consider checking options such as foam mattresses, fitted cot sheets, and mattress protectors, all aimed at ensuring a secure and cosy sleep setting for your little one.